SpaceX

Customer Integrity & Threat Detection Manager (Starlink)

SpaceX • $100K — $130K *
Bastrop, TX 78602In-Person
Aerospace & Defense
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree plus 6+ years in global affairs, intelligence, or investigations; or 12+ years in lieu of degree
  • 6+ years of experience with SQL, Python, ArcGIS, or R
  • 6+ years of experience dealing with fraud, abuse, or cybersecurity
  • 3+ years improving processes or technologies for customer integrity

Responsibilities

  • Proactively identify and assess platform integrity risks
  • Design and implement solutions for priority risks
  • Represent the team in cross-functional collaborations
  • Establish expertise in multiple investigative techniques
  • Investigate scams, fraud, and other illicit activities
  • Conduct reviews for legal and compliance
  • Safeguard customer privacy while executing necessary enforcement measures

Benefits

  • Opportunity to work on impactful global initiatives
  • Engagement in a fast-paced, high-tech environment
  • International exposure through diverse projects
  • Skills development in investigative techniques and cyber operations
  • Working in a highly collaborative team setting
  • Potential travel opportunities for business engagements
Full Job Description
CUSTOMER INTEGRITY & THREAT DETECTION MANAGER (STARLINK)

At SpaceX, we are committed to ensuring the service remains a force for good and sustains trust worldwide: both connecting the unconnected and executing thorough processes to detect and prevent misuse by illicit operators. We are looking for an experienced professional to detect, disrupt, and investigate potential misuse of the service-including proactively combating and deterring illicit operators. This person must strike the careful balance of safeguarding customer information and privacy while applying enforcement measures and executing with an even-handed approach, avoiding overreach and disproportionate collateral impacts.

RESPONSIBILITIES:
  • Proactively identify and assess platform integrity and abuse risks
  • Design and develop solutions to priority risks. Own their deployment and effectiveness in concert with a wide range of stakeholders
  • Represent the team in cross-functional groups and in appropriate areas of expertise
  • Establish yourself as an expert in 2+ relevant investigative techniques, technologies or abuse prevention strategies
  • Reactively investigate potential issues such as scams, fraud, and illicit goods and activities
  • Conduct periodic reviews to support legal and compliance obligations
  • Execute with consideration for customer privacy, targeting activities of indisputable harm and avoiding overreach

BASIC QUALIFICATIONS:
  • Bachelor's degree and 6+ years of professional experience in global affairs, intelligence, or investigations; OR 12+ years of professional experience in global affairs, intelligence, or investigations in lieu of a degree
  • 6+ years of experience with data querying languages (e.g., SQL), scripting languages (e.g., Python), geospatial tools (e.g., ArcGIS), and/or statistical software (e.g., R)
  • 6+ years of experience investigating, mitigating, or dealing with illicit operators (e.g., fraud, abuse, cybersecurity, or other illicit activities)
  • 3+ years owning and driving improvements in processes, technology, or other business areas to improve customer integrity or related capabilities

PREFERRED SKILLS AND EXPERIENCE:
  • Experience enabling others, influencing organizational decisions, and building consensus around solutions to challenging problems
  • Strong analytical research and communication skills, including excellent written and oral communication skills
  • International professional exposure (e.g., working abroad or on global initiatives/businesses)
  • Experience in cybersecurity operations, threat detection, or vulnerability assessment in high-stakes environments
  • Experience with research and intelligence analytic techniques, including open-source intelligence (OSINT) data techniques
  • Ability to work independently as well as collaboratively within a team environment in a fast-paced, high-tech environment
  • Highly organized with a strong attention to detail
  • Ability to adapt to changing priorities and deadlines
  • Familiarity with U.S. and international economic sanctions and export control laws and regulations

ADDITIONAL REQUIREMENTS:
  • Ability to travel as needed for business (15%)
  • This position is based in Bastrop, TX and requires being onsite-remote work not considered
  • Must be able to work extended hours and weekends as needed


ITAR REQUIREMENTS:
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. a7 1157, or (iv) Asylee under 8 U.S.C. a7 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

About SpaceX

SpaceX is an American aerospace manufacturer and space transportation services company founded in 2002 by entrepreneur Elon Musk. The company designs, manufactures, and launches advanced rockets and spacecraft. SpaceX has developed the Falcon 1, Falcon 9, Falcon Heavy, and Dragon spacecraft. The company was founded with the goal of reducing space transportation costs and enabling the colonization of Mars. SpaceX has achieved several milestones in spaceflight, including the first privately-funded liquid-propellant rocket to reach orbit, the first privately-funded company to send a spacecraft to the International Space Station, and the first privately-funded company to send a human-rated spacecraft to orbit.
Learn more about SpaceX
Size
8,000 employees
Industry
Aerospace & Defense
Founded
2002
* Ladders Estimates

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