C.H. Robinson is looking for a
Customer Integration Manager to support our Freightview platform. In this role you will be responsible for helping customers create value and achieve higher satisfaction through the connected C.H. Robinson products through third party software. You will ensure that customers see initial success working with C.H. Robinson and our platforms (e.g., timely quoting, pricing accuracy, the connection is working as designed) and success over time as their objectives evolve. The role drives improved digital connections with customers as well as increased visibility to customers activities and win rates.
This hybrid role is based in our Kansas City office with in-office expectations of 1-2 days per week.
DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consists of, but are not limited to, the following:
- Provides pricing/profile consultations
- Vets feedback and determines if it is a profile, model or data integrity issue
- Partners with data science to identify gamification and works with account team to refine pricing strategy and approach
- Leverages reporting and insights to drive improved outcomes
- Works with account team to maximize rate submission and win rates
- Provides close loop feedback to connectivity and TPE team from the customers and commercial teams
- Determines what features and bugs to prioritize with the bot's development team
- Uses data to determine which customers to onboard onto TMS platforms
- Determines based on data which TMSs/ERP to build bots for
- Works with account teams to advise on pricing profile set up as customers are onboarded to bots
- Partners with Development to build process to onboard customers to routing guide integrations with TMS/ERPs
QUALIFICATIONSRequired:
- Bachelor's degree from an accredited college or university
Preferred:
- Minimum 5 years of experience with customer interactions
- Familiarity with CHR's systems
- Familiarity with CHR's business model and customer dynamics (e.g., accessorial, customer requirements)
- Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range$66,900.00 - $105,800.00
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
BenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
- Three medical plans which include
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING page
