The AF SF Customer Implementation Project Manager manages assigned customer implementations for new or existing business. This includes ensuring the customer's requirements and expectation are met. A detailed knowledge of common supply chain processes and solutions is required to fully understand the scope of work and ensure that the proposed setup can be accommodated within the Hellmann organization. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer acquisition & implementation • Support Product and Sales in the customer acquisition / retention process, if needed (e.g. design of customer solutions) • Define standardized customer implementation approach and ensure adherence within Operations • Oversee CI projects and support CI activities, e.g. • Lead and conduct Customer Implementation projects into the AF & SF network in co- operation with the regional / local Customer Implementation teams and/or branch managers • Analyze and document operational process requirements, IT requirements, reporting requirements, staffing requirements, etc. • Develop KPIs and the respective monitoring tools to ensure a successful implementation, successful means all customer requirements are met in full • Manage the preparation and maintenance of Customer Operating Procedures • Collaborate with IT stakeholders as well as all involved business units in the customer implementation projects • Support customer business process re-engineering initiatives • Hand over to Operations (e.g. branch managers) after A/S customer implementation is finalized System enhancement • Support Product in ensuring adherence to functional requirements within product-related IT development projects (interface to IT) • Performs other duties as assigned SUPERVISORY RESPONSIBILITIES This position does not supervise any direct reports. • Supports: North America organization (Canada and USA) • Role: Individual contributor • Reports to: • Disciplinarily • AF/SF Customer Implementation (CI) Supervisor Functionally • Global: Global Sea Freight (SF) Lead and Global Air Freight (AF) Lead EDUCATION AND EXPERIENCE • Bachelor's degree in Business Administration or related fields; Master's degree preferred or equivalent combination of education and work experience will be considered in lieu of educational requirement • 3+ years experience in a customer implementation role in the freight forwarding industry • Proven project management experience • Logistics experience a plus KNOWLEDGE, SKILLS & ATTRIBUTES • Self-confident, creative, innovative • Can work at all levels of the organization • Can make something complex easy to understand • Can move from strategic to detailed focus easily • Willing to help, looks for solutions, coaches others in finding their own solutions • Values each person no matter their position, empathetic • Team oriented. Willing to coach and receive coaching. Willing to lead and to follow depending on the situation. Eager to go above and beyond when needed to be successful. • Curious and continuously looking for ways to learn and grow • Customer-focused • Organizational skills • Time management and prioritization skills - Adaptable / flexible to high-pressured environment • Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) Data Analytics, Email, and Internet • Excellent written and verbal communication skills in English in order to present information to customers and management in a professional setting • Change Management skills. Positivism and ability to excite and motivate people at all levels of the organization • Ability to calculate figures and amounts such as pricing, rate quotes, and other details, etc. • Analytical skills / problem-solving ability and systemic thinking skills with ability to thoroughly synthesize information from different sources • Knowledge of Hellmann products, and Partner network • Spanish or French language skills are a plus • Typically, less than 30% travel, mostly within US and Canada. Special project may require more for a short duration. Some international travel. PHYSICAL DEMANDS • Frequently required to stand, and walk • Regularly required to sit for extended periods • Regularly uses arms to reach, hands and fingers for computer and phone use • Speaking clearly and listening for heavy phone contact • Requires close-up and computer screen distance vision ability