Relay Payments

Customer Implementation Manager

Relay Payments • $80K — $95K *
Atlanta, GA 30349In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2-4 years of software implementation experience
  • Project management expertise with a track record of meeting deadlines
  • Strong ability to build trust with diverse clients
  • Experience coordinating cross-functional teams to solve complex issues
  • Exceptional attention to detail and adaptability to product changes
  • Exposure to Transportation Management System (TMS) solutions preferred
  • Excellent communication and presentation skills

Responsibilities

  • Lead project kickoffs and maintain communication with over 50 clients
  • Drive platform engagement to ensure robust account usage
  • Collaborate with the Sales team for seamless deal transitions
  • Conduct platform demos and assist clients in full utilization
  • Ensure high customer satisfaction through effective communication
  • Act as a client advocate to manage escalations and roadblocks
  • Document project progress and accountability in Salesforce

Benefits

  • Opportunity for professional growth and development
  • Work in a dynamic, supportive team environment
  • Engage with a diverse and exciting client base
  • Chance to impact customer success and satisfaction
  • Access to resources that enhance learning and productivity
Full Job Description
About The Role

Relay Payments is seeking a Customer Implementation Manager who will be the bridge for clients on their onboarding journey, providing expertise and support during the implementation process from first touch to full adoption. This role acts as a consultative client liaison by defining project setup, developing project plans, and determining necessary resources to deliver maximum value to onboarding customers.
  • Lead strategic project kickoffs and maintain regular communication with 50+ clients to transition customers seamlessly from their onboarding journey to go-live.
  • Drive high platform engagement by monitoring and ensuring strong account usage for both backend client administrators and drivers.
  • Partner closely with the Sales team to work through deals, ensuring a seamless handoff and clear alignment throughout the implementation process.
  • Act as a product expert by performing demos of the Relay platform and partnering with clients to ensure they are fully enabled.
  • Ensure customer satisfaction through strong client responsiveness and thorough communication while exceeding quality and service standards.
  • Advocate for customer needs cross-departmentally, managing escalations and proactively mitigating roadblocks that impact implementation project timelines or success criteria.
  • Maintain Salesforce notes across all cases to ensure excellent project management and accountability.

About You
  • 2-4 years of experience related to software implementation
  • Project management experience and a proven ability to meet deadlines, have customers adopt software solutions, and balance multiple projects simultaneously
  • Ability to quickly build trust and accountability with our diverse client base
  • Demonstrated ability to coordinate cross-functional teams to resolve complex issues within a designated time frame
  • Incredible attention to detail and ability to adapt quickly to product enhancements that will benefit the customers base
  • Exposure to TMS solutions and their integrations would be a plus
  • Excellent written, verbal, and presentation skills
  • Self-starter, strong organizational, presentation, interpersonal and consultative skills are a must

About Relay Payments

Relay Payments is a financial technology company that provides payment processing solutions for businesses. The company was founded in 2018 and is based in San Francisco, California. Relay Payments' platform allows businesses to accept payments from customers using a variety of payment methods, including credit cards, debit cards, and mobile payments. The company's mission is to simplify the payment process for businesses while providing a secure and reliable payment platform. Relay Payments has received funding from various investors and has been recognized for its innovative technology.
Learn more about Relay Payments
Size
50 employees
Industry
Finance & Insurance
Founded
2018
* Ladders Estimates

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