MaerskSealand

Customer Implementation Manager

MaerskSealand$87K — $110K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience leading logistics or supply chain implementations
  • Strong understanding of international supply chain operations, including ocean and air services
  • Demonstrated ability to interact with customers and stakeholders at all organizational levels
  • Solid project management skills with certification (PMP, ACP-PMI, or similar)
  • High proficiency in MS Project, Excel, and PowerPoint
  • Excellent communication and problem-solving skills
  • A mindset oriented towards continuous improvement and innovation

Responsibilities

  • Lead medium to high complexity customer implementations ensuring smooth transitions
  • Own the end-to-end implementation project plan across multiple functions
  • Establish project milestones and readiness criteria, maintaining clear visibility
  • Proactively manage risks, dependencies, and issues throughout the implementation
  • Act as the main contact for customers during onboarding for scope adherence
  • Collaborate with operational teams to ensure project readiness and execution quality
  • Support commercial opportunities by aiding in solution design and presenting during sales engagements
  • Capture lessons learned for ongoing improvement of implementation processes

Benefits

  • Health Insurance
  • Paid Time Off
  • 401k Match
Full Job Description


What We Can Offer

At Maersk, we’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes.

  • Exposure to complex, end‑to‑end customer implementations with regional and global impact

  • Opportunities to work cross‑functionally across operations, IT, product, commercial, and customer service teams

  • A professional environment that supports continuous learning, knowledge sharing, and capability development


Key Responsibilities
  • Lead customer implementations of medium to high complexity, ensuring a smooth transition from commercial award to stable operations

  • Own and drive the end‑to‑end implementation project plan across functions and geographies, including operations, IT, HR, and finance

  • Establish project milestones, readiness criteria, and go/no‑go stage gates, providing clear visibility to internal and external stakeholders

  • Proactively manage risks, dependencies, and issues from award through hypercare, escalating where required to protect delivery and profitability

  • Act as the central point of coordination for customers during onboarding, ensuring scope adherence and alignment with the solution sold

  • Partner with operational teams to ensure readiness, including SOPs/IOPs, staffing, training, IT/EDI integration, KPI reporting, and service quality

  • Contribute to commercial opportunities by supporting solution design and presenting the implementation approach during pre‑sale and sales engagements

  • Capture lessons learned and share best practices to continuously improve implementation methodologies and execution standards


What We Are Looking For
  • Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day

  • Proven experience leading logistics or supply chain implementations, including project management in a multi‑stakeholder environment

  • Strong understanding of international supply chain operations, including ocean, air, and origin services such as trucking, customs, and milestone visibility

  • Demonstrated ability to engage professionally with customers and internal stakeholders at both operational and senior levels

  • Solid project management capability, supported by certification (PMP, ACP‑PMI, or equivalent) or equivalent education and experience

  • High proficiency in project management tools such as MS Project, Excel, and PowerPoint, with a structured and detail‑oriented working style

  • Excellent communication, problem‑solving, and prioritization skills, with the ability to manage timelines and complexity under pressure

Starting Salary: $87,100 - $110,000 USD*

Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S .

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

About MaerskSealand

Maersk Sealand is a Danish shipping company that provides container shipping services. The company was founded in 1904 and is headquartered in Copenhagen, Denmark. Maersk Sealand is a subsidiary of A.P. Moller-Maersk Group, a global conglomerate that operates in various industries including shipping, logistics, and energy. Maersk Sealand has a fleet of over 700 vessels and serves clients in various industries including retail, automotive, and healthcare.
Learn more about MaerskSealand
Size
80,000 employees
Industry

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