Date Posted:
2026-08-06
Country:
United States of America
Location:
US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required

Customer Fleet Director - Middle East/Africa/India Region

Pratt & Whitney Commercial Engines Customer Support is seeking a dynamic, customer-focused Customer Fleet Director (CFD) to serve as the primary interface for major airline customers across the MEAI region. This highly visible role is responsible for driving customer satisfaction, ensuring operational excellence, and leading a team of Field Service Representatives who support the operation and maintenance of P&W and IAE products.

The ideal candidate blends technical knowledge with strong business acumen and leadership capability in owning customer fleet health, anticipating fleet needs, and coordinating cross-functional resources to deliver world-class support.

What You Will Do:
Fleet Health & Technical Leadership
• Monitor customer operating fleets to detect, assess, and manage emerging technical issues before they impact operations.
• Collaborate with Customer Technical Service, Programs, Spares, and Fleet Teams to develop and implement fleet management plans.
• Serve as the central point of communication for fleet actions, coordinating resources to minimize disruption and mitigate AOG risk.
• Develop and manage entry-into-service plans to ensure seamless introduction of new products into customer operations.

Customer Relationship & Business Management
• Own the end-to-end customer support relationship, apply formal and informal feedback methods, and drive action plans that improve satisfaction.
• Partner closely with P&W Fleet Management to support IAE FHAs and FMPs in providing accurate, up-to-date shop visit forecasts for P&W and IAE fleets

Communicate changes proactively with internal planning organizations.
• Work with customers and internal teams to develop support proposals for non-contractual warranty claims.
• Identify and communicate sales and support opportunities to the CFT and customer business directors.

Leadership, People Development & Field Support:
• Lead and mentor a team of Field Service Representatives, ensuring they provide 24/7 coverage for critical customer needs.
• Ensure field office staffing aligns with customer requirements and maintain succession plans for key roles.
• Guide career development, skill progression, and readiness for future assignments across the field organization.

Qualifications You Must Have:

• Bachelor's degree and 10 years of Aerospace experience and experience as listed; OR an advanced degree with 7 years of experience in Aerospace Customer Support, Sales, Aftermarket, Operations, Engineering, Business, or similar disciplines.

Qualifications We Prefer:

• Engineering or Technical Degree
• Understanding of airline operations, including reliability management, AOG processes, fleet planning, and cost-of-ownership drivers.
• Experience supporting or managing engine configurations, service bulletins, and AD compliance.
• Proven ability to build and maintain senior-level relationships. Account management skills across maintenance, engineering, flight operations, procurement, and executive leadership.
• Experience communicating effectively across all levels of an organization and a consistent track record of solving complex problems with initiative and urgency.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.