SYNNEX Corp

Customer-Facing Project Manager

SYNNEX Corp$100K — $125K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of project management experience in customer-facing environments, preferably in technology, manufacturing, or operations
  • Proven track record managing executive-level customer relationships
  • Experience in onboarding, implementation, or integration projects
  • Strong communication and stakeholder management skills
  • Ability to handle multiple projects in fast-paced settings
  • Familiarity with Agile, Waterfall, or hybrid project delivery methodologies
  • PMP certification or similar credentials are a plus

Responsibilities

  • Serve as the main contact for customers during onboarding and project delivery
  • Build trust and ensure clear communication with customers
  • Lead meetings for onboarding, status updates, and reviews with executives
  • Proactively manage customer expectations, risks, and escalations
  • Develop and manage project plans and timelines aligned with customer goals
  • Coordinate multi-team efforts to ensure timely, high-quality project delivery
  • Translate customer needs into actionable internal plans

Benefits

  • Flexible Spending Accounts (FSA)
  • Health Savings Account (HSA)
  • Mental health care support
  • 401K retirement plan with matching contributions
  • Paid holidays, vacation, and sick days
  • Tuition reimbursement for professional development
  • Employee perks through Perks at Work
  • LEAP Program for career growth
  • Flexible payment options with MyFlexPay
Full Job Description
Job Description: Customer-Facing Project Manager (Onboarding & Delivery) Full time 3 days in office 2 days remote At Hyve Solutions, we partner with some of the world's leading technology companies to deliver scalable infrastructure and operational excellence. We're looking for a Customer-Facing Project Manager to lead high-impact customer engagements from onboarding through delivery. In this role, you will be the primary liaison between Hyve and our customers, ensuring a seamless experience from initial integration to steady-state operations. You'll work cross-functionally across Sales, Engineering, IT, and Operations to translate customer needs into successful delivery outcomes. What You'll Do Own the Customer Experience • Serve as the primary point of contact for customers throughout onboarding and project delivery • Build trusted relationships and ensure clear communication, alignment, and confidence • Lead customer-facing meetings including onboarding, status updates, and executive reviews • Proactively manage expectations, risks, and escalations Drive Project Delivery • Develop and manage project plans, timelines, and deliverables aligned to customer and business goals • Lead projects across relevant phases, including discovery, integration, testing, deployment, and stabilization based on scope and complexity • Coordinate cross-functional teams to ensure on-time, high-quality delivery Translate Customer Needs into Action • Lead discovery sessions to define business, technical, and operational requirements • Convert customer requirements into actionable plans and aligned internal execution • Ensure alignment between customer expectations and Hyve's capabilities Ensure Readiness & Execution • Validate that all key inputs are in place, including data, integrations, and operational readiness • Identify and resolve gaps that may impact timelines or delivery quality Lead Governance & Decision-Making • Manage risks, issues, and dependencies across projects • Drive alignment on priorities, trade-offs, and delivery plans • Ensure customer requirements are clearly defined, validated, and feasible before execution Support Successful Launch & Stabilization • Lead go-live readiness and transition to operations • Support post-launch stabilization and ensure customer success Improve & Scale • Capture feedback and lessons learned to improve delivery processes • Contribute to scalable, repeatable onboarding frameworks What You Bring • 5+ years of project management experience in customer-facing environments (technology, manufacturing, or operations preferred) • Experience managing customer relationships, including executive stakeholders • Experience with onboarding, implementation, or integration projects • Strong communication, stakeholder management, and problem-solving skills • Ability to manage multiple projects in a fast-paced environment • Familiarity with Agile, Waterfall, or hybrid delivery approaches • PMP or similar certification is a plus Who You Are • A customer-first thinker who measures success through customer outcomes • A strong communicator who bridges business, technical, and operational teams • Highly organized and execution-focused • Comfortable working in dynamic environments • A proactive problem-solver • Passionate about scalable, repeatable processes • Willingness to travel domestically and internationally to support project sites may be required as business needs Compensation: The anticipated base salary range for this position is $100,000-125,000 annually. Actual compensation will be determined based on experience, skills, qualifications, and business needs. What's in it for you Benefit Insurance • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Mental Health Care • 401K with match • Paid Holidays, Vacation & Sick Days • Tuition Reimbursement • Perks at Work • LEAP Program • MyFlexPay

About SYNNEX Corp

SYNNEX Corporation is a business process services company that provides services in distribution, contract assembly, and global business services. The company operates in two segments, Distribution Services and Global Business Services (GBS). The Distribution Services segment distributes computer systems, peripherals, system components, software, networking equipment, and complementary products to various customers, such as value-added resellers, system integrators, and retailers, as well as provides assembly services to original equipment manufacturers (OEMs), including integrated supply chain management, build-to-order, and configure-to-order system configurations, materials management, and logistics. The GBS segment offers various services comprising customer management, software development, web hosting, hosted software, domain name registration, and back-office processing. This segment delivers its services through voice, chat, Web, email, and digital print. It also sells products complementary to these service offerings in China. In addition, SYNNEX Corporation offers various financial services, including net terms, third party leasing and floor plan financing, letters of credit, and arrangements to collect payments directly from the end-user; online services; and marketing services, as well as technical support services consisting of pre and post-sales support. The company serves resellers, retailers, and OEMs located worldwide. SYNNEX Corporation, formerly known as SYNNEX Information Technologies, Inc., was founded in 1980 is headquartered in Fremont, California.

SYNNEX Corp Careers

Join the vibrant team at SYNNEX Corp, a leading provider of IT distribution and customer care outsourced services, where innovation meets exceptional leadership, and diversity thrives. As a powerhouse in the technology sector, SYNNEX Corp offers unparalleled job opportunities aimed at fostering professional growth and dynamic career paths.

Work You’ll Do

At SYNNEX Corp, you will engage in meaningful work that directly impacts our company and customers while working alongside some of the brightest minds in the industry. Our diverse team at SYNNEX is dedicated to excellence, innovation, and leadership in the digital landscape. Here, your career will flourish as you become part of a culture that values your skills and aspirations.

Innovative Careers

Start your journey with SYNNEX as we transform the tech world through strategic leadership and innovative solutions. We offer a variety of positions, from customer support to high-level management roles, ensuring that your career path is aligned with your professional goals and personal development.

Internship Programs

Kickstart your career with a SYNNEX internship. Our internships provide invaluable workplace experience, offering a glimpse into the dynamic tech industry and a chance to develop essential skills that will aid your professional growth. Interns at SYNNEX Corp are considered integral members of our team, contributing to real projects and gaining hands-on experience.

Grow With Us

SYNNEX is committed to the growth of our employees and our company. We provide robust training programs, including leadership development and diversity training, to ensure that every team member can reach their full potential. Our supportive culture advocates for continuous learning and development, helping you to advance your career while contributing to our collective success.

Benefits and Culture

Choosing to work at SYNNEX means opting for a career that comes with competitive benefits and a workplace culture that promotes balance and well-being. Our comprehensive benefits package includes health, vision, and dental insurance, employee wellness programs, and flexible working arrangements. At SYNNEX, we celebrate diversity and strive to create an inclusive environment where everyone is respected for their unique contributions.

Join Our Team

Explore the job opportunities at SYNNEX Corp today and find the position that matches your skills and passions. We are continuously hiring and looking for ambitious, curious, and innovative professionals to join our team. Whether you are starting your career or looking to take it to the next level, SYNNEX provides the resources and global platform to achieve your goals.

Stay Connected

Keep up to date with the latest at SYNNEX by following our careers blog. Gain insights from industry leaders, stay informed about new job openings, and learn about the cutting-edge innovations at SYNNEX. Personalize your job search and receive alerts tailored to your career preferences.

Networking and Professional Development

At SYNNEX, networking and professional development are part of our DNA. Connect with leaders and peers within the company through various networking events, workshops, and seminars. Enhance your resume, sharpen your interview skills, and build relationships that will aid your career growth.

Explore Careers at SYNNEX Corp

Your future at SYNNEX Corp is limited only by your imagination and drive. With a commitment to innovation, leadership, and diversity, SYNNEX is the place to be for those who aspire to achieve great things. Don’t just look for a job; look for a career that offers more. Join SYNNEX Corp today and be part of our global team making a difference in the tech world.

SEARCH SYNNEX JOBS

Learn more about SYNNEX Corp
Size
22,000 employees
Market Cap
$9 billion
Industry
Net Income
$529.1 million
5 Year Trend
+17.6%
Revenue
$24.6 billion
NASDAQ

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