POSITION SUMMARY

PRIMARY OBJECTIVES AND RESPONSIBILITIES

• Lead customer experience programs from planning through execution, including defining scope, timelines, milestones, and success criteria.
• Facilitate cross‑functional collaboration across Sales, Operations, Marketing, Quality, and Product teams.
• Track project progress, risks, and dependencies; provide clear updates to stakeholders and senior leadership.
• Manage the Customer Relationship Survey, including design, deployment, reporting, and executive‑level readouts.
• Coordinate survey sampling, communication plans, follow‑up workflows, and field engagement strategies to ensure high participation and meaningful insights.
• Analyze sales, operations and customer data to identify trends, root causes, and develop recommendations based on the insights.
• Partner with leaders to develop and implement action plans that drive measurable enhancements in customer experience and business results.
• Compile routine reporting and Business Reviews to support the sales teams in driving customer retention and growth.
• Prepare and deliver presentations for training, communications and program updates.

QUALIFICATIONS

• Bachelor’s degree in business, marketing, analytics, or a related field.
• 5+ years of experience in Customer Experience, Research, Analytics, Consulting or related roles.
• Proven project management experience; PMP or similar certification preferred.
• Experience working with Qualtrics or other survey platforms preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong analytical skills with proficiency in quantitative and qualitative analysis.
• Experience with data visualization tools such as Tableau or Power BI.
• Excellent communication, both written and verbal.
• Hands‑on experience designing surveys, managing dashboards, and analyzing data within Qualtrics.
• Ability to create accurate, high‑quality customer reporting using automation and/or AI‑enabled tools.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to promote a culture of customer‑centricity and lead cross‑functional collaboration.

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

Primary Job Location:

Corporate MN

Additional Locations (if applicable):

Job Title:

Customer Experience Program Manager

Company:

Agiliti

Location City:

Eden Prairie

Location State:

Minnesota

$81,640.29 - $130,538.31

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay.The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.