We are seeking a highly organized Customer Experience Program Manager to lead customer-facing demonstration and experience programs across Schneider Electric's Power Systems and Digital Power portfolios. This role will manage the EcoStruxure Power Mobile Lab program; coordinate the development and ongoing maintenance of customer experience and executive briefing centers in Schneider Electric hubs and factories across the United States; and oversee the creation, inventory, maintenance, and logistics of demonstration units used at trade shows, expos, conferences, and sales-led engagements. The successful candidate will deliver a reliable, scalable sales-enablement program that creates a consistent, positive customer experience at every interaction.

Key Responsibilities:

• Lead the EcoStruxure Power Mobile Lab program, including program planning, scheduling, deployment, utilization, maintenance, readiness, and continuous improvement.
• Partner with the Customer Experience organization to plan, develop, launch, and maintain new customer experience centers and executive briefing centers in Schneider Electric hubs and factories across the United States.
• Manage the creation, inventory, configuration, documentation, maintenance, storage, shipment, setup, and return logistics of customer-facing demonstration units across the Power Systems and Digital Power portfolios.
• Establish operating standards, quality checks, asset records, maintenance schedules, and readiness processes that ensure demonstration equipment is current, functional, safe, and presentation-ready.
• Coordinate demonstration support for trade shows, expos, conferences, customer-led events, sales-led events, and other strategic engagements, ensuring an effective and consistent customer experience.
• Collaborate with Offer Management, Customer Experience, sales, marketing, operations, logistics, and other cross-functional teams to prioritize investments and align experiences and demonstrations with portfolio strategy and commercial objectives.
• Manage program budgets, vendors, schedules, risks, and performance metrics, and provide regular reporting on asset utilization, readiness, event support, customer feedback, and improvement actions.

Success Measures:

• A well-run, responsive, and scalable customer-facing sales-enablement demonstration program.
• High availability, accuracy, and presentation readiness of demonstration assets, supported by reliable inventory and maintenance records.
• On-time, cost-effective logistics and event support with minimal disruption, loss, damage, or equipment downtime.
• A consistent, positive customer experience across mobile labs, customer experience centers, executive briefing centers, trade shows, expos, conferences, and customer- or sales-led events.

Strong collaboration with Customer Experience, Offer Management, sales, marketing, and operations teams, with clear priorities, ownership, and feedback loops

Qualifications:

• Bachelor's degree in Marketing, Business, Engineering, Operations, Supply Chain, Communications, or a related field.
• Proven experience managing customer experience, demonstration, sales-enablement, event, product, or other cross-functional programs in a corporate environment.
• Strong organizational and project management skills, with the ability to coordinate multiple sites, events, assets, vendors, budgets, and deadlines simultaneously.
• Experience with asset inventory, maintenance planning, warehousing, transportation, or event logistics preferred.
• Experience in electrical distribution, energy management, industrial technology, construction, or a related B2B industry preferred.
• Strong customer orientation and attention to quality, detail, safety, and presentation standards.
• Excellent communication, stakeholder-management, problem-solving, and organizational skills.
• Ability to travel within the United States to support Schneider Electric hubs, factories, events, and customer engagements.

Bring your passion for product marketing to a team that's ready to welcome you - apply today!

For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.