Pay at BrokerLink is about much more than just salary.

- Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

- Share plan & other savings

Salary range (but not limited to):
82,900 - 101,300

Incentive plan
Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) - with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Customer Experience Leader, Personal Insurance to join our BrokerLink team!

The ideal candidate has sales experience and a proven track record of getting results. We're looking for someone who can motivate front-line teams and encourage them to learn, evolve, and grow. You enjoy working with others to get things done-collaboration is your middle name! Most importantly, you understand that insurance isn't about things. It's about people.

If you're passionate about helping others and are community-focused, this might be the perfect fit.

This role oversees our Barrys Bay and Eganville (ON) teams. Regional travel is required, as needed.

What you'll do here:

• Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
• Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
• Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
• Work with other Personal Insurance Manager's and your Regional Leader to ensure the quality of services and sales meets expected standards.
• Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
• Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
• Develop succession planning for all key positions.
• Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
• Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
• Support and actively participate in community marketing and/or advertising initiatives and sales trade shows for your respective teams.

What you bring to the table:

• A valid RIBO or OTL license is required; an insurance designation (CAIB, CIP, FCIP, or AIIC) is preferred.
• Strong knowledge of the P&C insurance industry, with personal lines sales experience.
• Leadership and people management experience.
• Demonstrated sales acumen, with the ability to coach and develop others.
• Proven change management capability-able to lead teams through change, drive adoption of new processes/tools, and communicate effectively to ensure smooth transitions.
• Strong customer focus; able to understand and respond to customer needs (internal and external).
• Excellent communication and interpersonal skills.
• Strong ability to manage multiple priorities; exceptional organizational skills.
• Knowledge of Brokerage Management Systems and tools (EPIC) is an asset.

#LI-Onsite

This position will fill an essential role in our team.