About the roleWe are looking for a
Customer Experience Leader, Personal Insurance to join our
BrokerLink team!
The ideal candidate has sales experience and a proven track record of getting results. We're looking for someone who can motivate front-line teams and encourage them to learn, evolve, and grow. You enjoy working with others to get things done-collaboration is your middle name! Most importantly, you understand that insurance isn't about things. It's about people.
If you're passionate about helping others and are community-focused, this might be the perfect fit.
This role oversees our
Barrys Bay and Eganville (ON) teams. Regional travel is required, as needed.
What you'll do here:- Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
- Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
- Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
- Work with other Personal Insurance Manager's and your Regional Leader to ensure the quality of services and sales meets expected standards.
- Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
- Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
- Develop succession planning for all key positions.
- Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
- Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
- Support and actively participate in community marketing and/or advertising initiatives and sales trade shows for your respective teams.
What you bring to the table:- A valid RIBO or OTL license is required; an insurance designation (CAIB, CIP, FCIP, or AIIC) is preferred.
- Strong knowledge of the P&C insurance industry, with personal lines sales experience.
- Leadership and people management experience.
- Demonstrated sales acumen, with the ability to coach and develop others.
- Proven change management capability-able to lead teams through change, drive adoption of new processes/tools, and communicate effectively to ensure smooth transitions.
- Strong customer focus; able to understand and respond to customer needs (internal and external).
- Excellent communication and interpersonal skills.
- Strong ability to manage multiple priorities; exceptional organizational skills.
- Knowledge of Brokerage Management Systems and tools (EPIC) is an asset.
#LI-Onsite
This position will fill an essential role in our team.
