Customer Experience (CX) / Implementations Lead (Remote)

DualEntry

• $75K — $150K *
US-AnywhereRemote in New York, NY
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-6+ years of ERP implementation or functional consulting experience
  • Preferably holds a CPA or has Big 4 audit experience
  • Deep knowledge of ERP systems and finance workflows
  • Strong problem-solving and customer service skills
  • Thrives in fast-paced, high-accountability environments
  • Expertise in Accounting and ERP systems

Responsibilities

  • Own end-to-end ERP implementations and manage customer relationships
  • Deliver high-quality onboarding and ensure successful go-live execution
  • Collaborate with founders and product teams to refine product roadmap
  • Establish and enhance implementation methodologies and processes
  • Challenge existing standards of ERP customer success
  • Drive customer adoption and satisfaction outcomes

Benefits

  • Equity ownership in a leading AI company
  • Remote-first team structure
  • 15 PTO days and 12 public holidays
  • Visa sponsorship option for NYC relocation
  • Learning and development budget for courses and certifications
  • Wellness perks and work-from-home support
Full Job Description
Where you'll create impact
  • You'll own end-to-end ERP implementations and long-term customer relationships
  • You'll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
  • You'll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
  • You'll establish and evolve implementation methodologies, processes, and operational standards
  • You'll challenge the status quo of what world-class ERP customer success looks like
  • You'll drive outcomes that meaningfully accelerate customer adoption and satisfaction


What sets you up for success
  • 3-6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
  • Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
  • Deep understanding of ERP systems, finance workflows, and implementation best practices
  • You're a customer-service extraordinaire who loves solving complex problems
  • You thrive in fast-moving, early-stage environments with high ownership
  • Expertise in Accounting, audit, ERP systems, CPA


Why you'll thrive here
  • Significant equity ownership in one of the top AI companies in the world
  • You're joining early and will grow with DualEntry
  • Your feedback shapes the product directly
  • High-speed culture
  • High-trust environment with high expectations
  • Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years


Benefits & Compensation
  • Equity: $60,000+ USD
  • Base Salary: $75,000 - $150,000 USD
  • Contract type: B2B
  • Remote-first team - the fastest team you will have ever worked with
  • Time Off: 15 PTO days + 12 public holidays
  • Visa sponsorship option for relocation to NYC within 2 years
  • Early-stage role with high autonomy and real long-term upside
  • Enjoy a learning & development budget for courses, certifications, and language learning to keep growing your skills
  • Work where you feel most productive at co-working spaces or from your home office with support for setup, internet, and phone
  • Plus, wellness perks and more to make your workday even better!


We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a seismic shift like this once in a lifetime. It's hard, it's intense, and it's the most rewarding work you'll do this decade.

If you're hungry, driven, and ready to build something massive, climb aboard!

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