Cisco

Customer Experience Customer Success Specialist II (Full Time) United States

Cisco$94K — $137K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree with no experience or Bachelor's degree with 2 years of experience
  • Educational program with 3 years of experience or High school diploma with 4 years of experience
  • Hands-on familiarity with AI agents and Large Language Models (LLMs)
  • Understanding of cybersecurity principles
  • Strong analytical skills with the ability to apply networking concepts
  • Effective communicator for both technical teams and business leaders
  • Proactive and curious mindset towards AI innovation

Responsibilities

  • Guide customers through the onboarding process for AI security portfolio
  • Translate technical details into actionable business outcomes for customers
  • Champion the customer's perspective in internal meetings
  • Track shifts in the AI landscape and communicate insights to the team
  • Identify process gaps and improve operational efficiency

Benefits

  • Collaborative work environment with multi-functional teams
  • Opportunity to influence service delivery based on customer feedback
  • Engagement with cutting-edge AI security technology
  • Potential for professional development in a fast-evolving sector
Full Job Description
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Meet the team

We are a team dedicated to helping our customers navigate the constantly evolving world of AI security. We work together to ensure our clients optimally integrate Cisco AI Defense and our broader security suite into their operations. We grow with multi-functional collaboration-partnering with Sales, Product, Engineering, Marketing, and Operations to tackle real-world problems. We value input from every team member, and we look to you to help us present insights to leadership, refine our processes, and deliver high-impact projects that keep AI applications and autonomous agents secure.

Your impact

In this role, you will play a pivotal part in ensuring our customers can confidently secure their AI infrastructure. You will
  • Guide customers through the onboarding process, helping them get up and running with our AI security portfolio.
  • Translate technical details into clear business outcomes, showing customers exactly how our solutions protect their investments.
  • Champion the customer's perspective in our internal meetings, ensuring their feedback develop how we build and deliver our services.
  • Stay ahead of the curve by tracking shifts in the AI landscape and sharing those insights with the team.
  • Improve how we work by spotting process gaps and helping us build more efficient ways to support our customers.

Minimum qualifications
  • Meet one of the following (completed within the past 3 years or expected to be completed within the next 12 months):
  • A Master's degree with0 years of work experience; or
  • A Bachelor's degree with 2 years of work experience; or
  • An educational or workforce development program (e.g., Associate's, Apprenticeship, Boot camp, or Certification) with 3 years of work experience; or
  • A High school diploma (or equivalent) with 4 years of work experience.

Relevant fields include Bachelor's degree in information systems, Computer Science, Artificial Intelligence, or a related field
  • AI Knowledge: Hands-on familiarity with AI agents and Large Language Models (LLMs).
  • Security Foundation: A working understanding of cybersecurity principles.
  • Analytical Skills: Ability to grasp networking concepts and use data to solve problems.
  • Communication: Demonstrable ability to explain technical ideas clearly to both technical teams and business leaders.
  • Mindset: A proactive, self-starting approach and a genuine curiosity for AI innovation.


Preferred qualifications
  • Technical Depth: Knowledge of programming (e.g., Python, R, C++), API integrations, Model Context Protocol (MCP), application development, CI/CD pipelines, and networking.
  • Tooling: Experience with AI development tools like Claude Code, OpenClaw, Hermes Agent, OpenAI Codex, Cursor, or GitHub Copilot.
  • Certifications: AWS Certified AI Practitioner, CISSP, Security+, Network+, CCNA Automation, CCNA Security, or Cisco AITECH.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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