Narvar

Customer Engineer

Narvar$105K — $120K *
US-AnywhereRemote in Canada
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-7+ years of experience as a technical lead on enterprise-level software projects.
  • Hands-on experience with web technologies (APIs, HTML, CSS, JavaScript).
  • Strong proficiency in JavaScript or related languages.
  • Excellent time management and prioritization skills in a fast-paced environment.
  • Bonus: Familiarity with iPaaS, retail/e-commerce platforms, OMS, inventory/WMS/TMS, and supply chain logistics.

Responsibilities

  • Lead technical onboarding for enterprise retailers and direct-to-consumer brands.
  • Provide consultative guidance for seamless integration of Narvar's solutions.
  • Leverage business requirements to create clear technical specifications.
  • Develop and validate solutions using web technologies to enhance customer experience.
  • Partner with technical and business stakeholders for successful project delivery.
  • Contribute to the growth of Professional Services by creating documentation and training programs.

Benefits

  • Remote work flexibility.
  • Collaborative team environment.
  • Opportunities for professional development and growth.
  • Access to internal tools and resources for continuous improvement.
  • Participation in a dynamic global team dedicated to customer success.
Full Job Description
Customer Engineer

As a Customer Engineer, you will be instrumental in scoping requirements, collaborating with clients to integrate our APIs, and deploying solutions for some of our largest enterprise customers. You will join a dedicated team of Customer Engineers and Project Managers who are committed to delivering exceptional results for our customers and making an impact on the business.
Day-to-Day Responsibilities:
  • Lead technical onboarding for top-tier enterprise retailers and innovative direct-to-consumer brands.
  • Provide consultative guidance to ensure seamless integration with Narvar's solutions, maximizing product value and customer success.
  • Leverage customer business requirements and your Narvar product expertise to create clear and effective technical specifications.
  • Develop and validate solutions using web technologies such as APIs, JSON, CSS, HTML, and JavaScript, focusing on delivering seamless customer experiences.
  • Partner cross-functionally with technical and business stakeholders, both internal and external, to ensure successful project delivery.
  • Contribute to the growth of our global Professional Services team through the creation of documentation, process improvements, and the development of internal tools and training programs.
What We're Looking For:
  • 3-7+ years of experience working on enterprise-level software projects as a technical lead.
  • Hands-on experience with web technologies such as APIs, HTML, CSS, and JavaScript, with proficiency in JavaScript or related languages.
  • Strong ability to thrive in a fast-paced environment, with excellent time management and prioritization skills.
  • Bonus: Experience with iPaaS, retail and e-commerce platforms, order management systems (OMS), inventory management, WMS, TMS, supply chain, or logistics is a plus.


#LI-Remote

Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.
The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.

Narvar Pay Range

$105,000-$120,000 CAD

About Narvar

Narvar is a logistics technology company that provides a platform for retailers to manage their post-purchase customer experience. The platform includes shipment tracking, returns management, and customer communication tools. Narvar's customers include major retailers such as Sephora, Patagonia, and Levi's. The company was founded in 2012 and is headquartered in San Mateo, California.
Learn more about Narvar
Size
500 employees
Industry
Founded
2012

Similar Jobs

More Jobs at Narvar

More Technical Services Jobs

Find similar Customer Engineer jobs: