Customer Engagement Specialist Chicago, IL
What You Will Do- Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs.
- Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues
- Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction
- Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base
- Build best practice guides and playbooks to ensure our customers and their users are set up for success
- Act as a trusted advisor & support customer health by understanding their users' friction points when using Levelpath
- You will have a seat at the table and partner with our executive team - helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce)
What you Bring to the Table- Empathy, patience, and a sense of urgency when supporting customers
- 4+ years of experience in a direct customer-facing/customer management role
- B2B SaaS experience in a fast-paced environment
- BA or BS
- Demonstrated experience problem-solving with attention to detail
- Stellar organizational skills and experience improving processes
- Strong written and verbal communication skills
- Adaptability and ability to flourish in a fast-paced environment
- Comfort in managing multiple workstreams
- Ability to communicate with stakeholders across product and engineering
- Effective collaboration and self-starter mindset
- Availability for some travel - when the time comes to visit your customers!
Benefits- 100% Medical, dental, and vision insurance
- Flexible PTO, Parental Leave, Sick Leave
- Competitive compensation and equity package
- 401k
- Commuter benefits
- In-office snacks and Friday team lunches
- Team-driven happy hours and celebrations
The estimated annual OTE for this role is $85,000 - $126,000.
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