Cisco

Customer Engagement Programs Lead

Cisco • $168K — $241K *
Seattle, WA 98115In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Marketing, Business Administration, Communications, or related field
  • 7+ years of experience in customer success or strategic engagement programs
  • Proven record of designing high-impact engagement initiatives
  • Experience building relationships with C-suite stakeholders
  • Ability to interpret data sets to identify engagement trends

Responsibilities

  • Lead the Executive Customer Advisory Board (ECAB) program
  • Design and execute CAB annual strategies aligned with corporate goals
  • Prepare Cisco's leadership for high-stakes interactions
  • Develop strategic agendas addressing customer challenges
  • Manage onboarding and ongoing engagement for CAB members
  • Coordinate high-touch executive briefings for priority accounts
  • Provide cross-functional support for GTM Ops initiatives

Benefits

  • Opportunity to influence product roadmaps and business strategies
  • Engagement with top-tier global accounts
  • Exposure to high-level executive communication
  • Collaboration with cross-functional teams for strategic initiatives
  • Flexibility to innovate and drive change in customer engagement programs
Full Job Description
The application window is expected to close on: 07/28/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Your Impact

Cisco is seeking a strategic, relationship-driven Program Manager to lead our global Customer Engagement Programs within the GTM Operations and Strategy & Planning organization. In this high-impact role, you will serve as the primary architect of our executive-level customer engagement strategy primarily leading and developing the Executive Customer Advisory Board (ECAB) program and fostering long-term partnerships with customers by facilitating high-level dialogue between Cisco's senior leadership and our top-tier accounts.

Acting as a critical bridge between our most strategic customers and Cisco's General Managers and GTM leadership, you will embed the customer voice directly into the planning process. By ensuring that operational strategy is informed by real-world market signals, you will enable agile, customer-centric decision-making across the enterprise. The ideal candidate is a seasoned professional who excels at executive communication, complex project management, and cross-functional orchestration, ensuring that strategic insights directly influence our product roadmaps, GTM strategies, and overall business direction.

Executive Customer Advisory Board (CAB) Program (60%)
  • Strategy & Governance: Design and execute the annual strategy for global and regional CABs, ensuring alignment with Cisco's corporate priorities and business unit objectives.
  • Executive Engagement: Act as a trusted advisor to Cisco's leadership team, preparing them for high-stakes interactions with customer executives. Manage the end-to-end experience for board members, including onboarding, meeting agendas, and ongoing engagement.
  • Content Curation: Partner with product management and marketing teams to develop compelling, strategic agendas that address the top business challenges of our customers.
  • Influence & Insights: Formalize the feedback loop between CAB members and Cisco's internal product and engineering organizations. Track, report, and drive action on customer insights to ensure measurable business impact.
  • Cross-Functional Leadership: Collaborate with Sales, Customer Experience (CX), and Marketing teams to ensure a unified and premium experience for board members across all touchpoints.
  • Operational Excellence: Manage program logistics, including digital collaboration platforms, event planning, and performance metrics, ensuring the program scales effectively.


Strategic Customer Engagements (30%)
  • Manage outreach and participation for beta/alpha product opportunities, customer speaking engagements, and testimonials.
  • Coordinate high-touch executive briefings to strengthen relationships with priority global accounts.
  • Establish and maintain structured feedback loops for priority accounts to ensure their strategic requirements are surfaced and addressed.


GTM Ops & Strategy Support (10%)
  • Provide cross-functional support for GTM Ops and Strategy & Planning initiatives.
  • Contribute to broader operational excellence by aligning customer engagement activities with organizational strategic goals.


Minimum Qualifications
  • Bachelor's degree in Marketing, Business Administration, Communications, or a related field, and 7+ years of related experience in customer success, loyalty marketing, or strategic engagement programs.
  • Strategic execution and experience designing and scaling high-impact engagement initiatives that drive measurable improvements in customer retention and satisfaction.
  • Experience building relationships with C-suite stakeholders, providing proactive insights and anticipating executive needs to align program goals with broader business objectives.
  • Experience interpreting complex data sets and customer feedback loops to identify trends and influence long-term engagement strategy.


Preferred Qualifications
  • Demonstrated ability to synthesize complex customer feedback into meaningful business strategy.
  • Exceptional verbal and written communication skills, with the ability to articulate complex strategies clearly to diverse internal and external audiences
  • Experience in the networking, cybersecurity, or SaaS industry.
  • Ability to navigate ambiguity and influence senior stakeholders without direct authority.
  • Data-driven mindset with the ability to measure program ROI and influence internal product roadmaps.
  • A natural inclination to anticipate potential friction points in the customer journey and develop preemptive solutions before they impact the user experience.
  • A high degree of personal accountability and a "founder's mentality," with the drive to identify gaps in existing processes and independently lead cross-functional efforts to resolve them.
  • Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and customer engagement software, with a keen interest in adopting emerging technologies to enhance program delivery

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Telecommunications & Hardware
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ
CSCO
* Ladders Estimates

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