LMI is seeking a Customer Engagement Officer to support a federal government customer recognized as a leader in online publishing. The selected candidate will enhance customer engagement, promote the customer’s online publishing brand, and serve as a bridge between users, content contributors, IT support, and leadership. This position requires an active TS/SCI with polygraph and relevant exposure to U.S. foreign policy and national security counterterrorism objectives.

The Customer Engagement Officer will:

• Recommend process changes to enhance overall production system quality while also identifying and helping to remediate quality deficiencies.
• Promote awareness of the customer’s brand and its role as a leader in online publishing.
• Develop strategies and implement plans to strengthen interaction between the customer’s online platform, its content contributors, and its customers.
• Provide web application support to users as needed, bridging gaps in the support already provided by other IT support components and coordinating responses with those components as necessary.
• Increase visibility of the program through management engagement in community, academic, conference, and public forums.
• Increase knowledge of the application through focused and customized educational seminars, briefings, and demonstrations/instructions/tutorials.
• Advocate customer needs and provide customer feedback to leadership to shape the program’s evolution.
• Manage multiple concurrent customer engagement and support efforts to successful completion, adjusting priorities as mission needs change.
• Coordinate with cross-functional stakeholders to ensure consistent messaging and a high-quality user experience.

• Have experience with Microsoft Word, including the Track Changes function.
• Have previous experience using PDF files.
• Have demonstrated the ability to successfully serve in a customer service–focused role.
• Have demonstrated the ability to successfully manage concurrent projects to completion and to adjust priorities as mission needs change.
• Have demonstrated the ability to learn and apply new skills independently.
• Have demonstrated the ability to effectively communicate with a diverse group of stakeholders.
• Be able to work independently and as part of a team.
• Have relevant exposure to U.S. foreign policy and national security counterterrorism objectives.
• Have a security clearance of TS/SCI with polygraph.

Target salary range: $140,000 - $215,000

Disclaimer: 

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.