Customer Engagement Manager

Bridge Core (BCore) • $70K — $95K *
Herndon, VA 20171In-Person
Consumer Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2+ years in customer success, training, or technical support role
  • Strong verbal and written communication skills
  • Experience in delivering software training or product demos, particularly in government or enterprise environments
  • Ability to troubleshoot and resolve basic technical issues
  • Proficiency in Microsoft Office Suite and familiarity with CRM or helpdesk platforms
  • Strong organizational skills and attention to detail
  • Ability to manage multiple priorities under deadlines

Responsibilities

  • Deliver engaging product training sessions and onboarding
  • Conduct product demonstrations, articulating features and value
  • Serve as the first point of contact for tier 1 customer support inquiries
  • Build and maintain relationships with government clients
  • Document and track support tickets and customer interactions
  • Develop and maintain training materials and documentation
  • Collaborate with internal teams to communicate customer feedback

Benefits

  • Opportunity to influence government mission modernization
  • Engagement in cybersecurity protection initiatives
  • Career growth within a supportive team environment
  • Access to a variety of training and professional development resources
Full Job Description
Overview
Customer Engagement Manager Herndon, VA TS/SCI with Poly

Do you want to join a team that is building tailored technical solutions to modernize our government27s mission and our client27s business? Do you have a desire to change how people work? Are you interested in helping to protect our nation27s cyber interests? Join our growing team supporting customer missions as a Customer Engagement Manager in Herndon, Virginia.

Responsibilities
  • Deliver engaging product training sessions and onboarding programs for end users and stakeholders
  • Conduct product demonstrations for new and existing customers, clearly articulating features, functionality, and value
  • Serve as the first point of contact for tier 1 customer support inquiries, troubleshooting issues and escalating as appropriate
  • Build and maintain strong relationships with government clients to drive adoption, satisfaction, and retention
  • Document and track support tickets, training activities, and customer interactions using CRM or ticketing systems
  • Develop and maintain training materials, user guides, FAQs, and other customer-facing documentation
  • Collaborate with internal teams including product, engineering, and program management to communicate customer feedback and resolve issues
Qualifications

Required Qualifications:

  • 2+ years of experience in a customer success, training, or technical support role
  • Strong verbal and written communication skills with the ability to present to diverse audiences
  • Experience delivering software training or product demonstrations, preferably in a government or enterprise environment
  • Ability to troubleshoot and resolve basic technical issues in a professional and timely manner
  • Proficiency with Microsoft Office Suite and familiarity with CRM or helpdesk platforms
  • Strong organizational skills and attention to detail
  • Ability to manage multiple priorities in a deadline-driven environment
  • Familiarity with SaaS platforms or web-based enterprise software
  • Experience creating training content using tools such as PowerPoint, SharePoint, or an LMS

Desired Qualifications:

  • Familiarity with SaaS platforms or web-based enterprise software
  • Experience creating training content using tools such as PowerPoint, SharePoint, or an LMS
  • Bachelor27s degree in Communications, Business, Information Technology, or a related field
What you can expect from us

About Bridge Core (BCore)

Bridge Core (BCore) Careers

There has never been a better time to join the global team of Bridge Core (BCore) professionals—a leading group of industry experts committed to innovation and technology.

Work You’ll Do

Join Bridge Core’s (BCore) top-tier team to assist some of the most prestigious companies in mastering their digital transformation journey. At Bridge Core (BCore), the fusion of technology, industry expertise, and digital innovation places the company in a unique position in the marketplace. Lead the change in various industries, working alongside the best minds at Bridge Core (BCore). The team operates at the nexus of technology and consulting, making it a powerhouse for digital solutions. Engage with a global team of business and technology advisors to help clients navigate their journey through technological advancements and market shifts. Collaborate with a dedicated group of professionals who are at the forefront of industry solutions and technological deployments.

Bridge Core (BCore) Business Group Advisory

The team is dedicated to building a market-leading advisory group to guide some of the world’s most renowned companies through their digital transformation challenges using cutting-edge solutions.

Innovative Work

Be part of the largest group of industry experts, where innovation meets deep industry knowledge at Bridge Core (BCore). Deliver targeted solutions through a depth and breadth of consulting experience that is unparalleled in the industry.

Join a Great Team

Work with a wide array of technology solutions and leverage the capabilities, global scale, and joint solution development that Bridge Core (BCore) offers.

Future-Proof Your Career

Bridge Core (BCore) provides nearly limitless opportunities for career advancement, supported by unmatched training, development, and certification programs. Go as far as your ambition can take you.

Explore Career Opportunities

Bridge Core (BCore) is moving towards predictive analytics solutions that revolutionize industry standards and operational efficiency.

The Bridge Core (BCore) Alliance

The combined service capabilities, global scale, and joint solution development enable clients to overcome disruption and lead transformation in their industries. Clients globally turn to Bridge Core (BCore) for innovative strategies and solutions that drive growth and success in the digital age.

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* Ladders Estimates

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