Box Inc

Customer Education Consultant

Box Inc • $121K — $130K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in education or technology training roles
  • Experience leading engaging virtual and in-person training sessions
  • Familiarity with e-learning development trends
  • Knowledge of change management concepts like stakeholder engagement
  • Experience building education curricula with clients
  • Proficiency in visual design suites (Adobe Suite, Camtasia, Articulate 360) is a plus
  • Strong communication skills and ability to build relationships

Responsibilities

  • Build collaborative relationships with diverse customers
  • Equip customers to drive user excitement and strategic adoption of Box
  • Design and deliver engaging learning experiences across various mediums
  • Collaborate with cross-functional teams to identify content use-cases
  • Support development of change and adoption activities like messaging and enablement plans
  • Help customers transition to cloud-based working through education and support

Benefits

  • Hybrid work model with a minimum of 3 days in-office
  • Commitment to diversity and inclusion in hiring
  • Opportunities for continuous learning and professional growth
  • Access to equity and comprehensive benefits package
  • Supportive company culture that values community and collaboration
Full Job Description
WHAT YOU'LL DO
  • Build collaborative relationships with a range of customers spanning industries
  • Ensure that both new and existing Box customers are equipped to drive end user excitement and strategic adoption of Box and long-term behaviour change
  • Design and deliver dynamic and engaging learning experiences across different mediums (written, live-delivery both in-person and via webinar, recorded video, etc.)
  • Work closely with a cross-functional team of implementation, change management, and technology consultants to identify sophisticated content use-cases, overcome the people-centric challenges of moving to a cloud environment and help create education solutions that address your clients' business needs
  • Support the development of practical change and adoption activities such as key messaging, communications, and enablement plans
  • Help customers successfully transition to new ways of working in a cloud environment through a blend of education and adoption support

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
  • You are passionate about technology and its impact on the enterprise
  • You are curious about what drives user behavior and successful adoption of new tools
  • You are an excellent communicator and build trusting relationships with internal and external stakeholders
  • You can distill complex ideas into powerful messaging and meet people where they are in their technology know-how
  • You can partner effectively with cross-functional teams in order to deliver high-value education deliverables tied to a transformative vision
  • You can measure results to drive continuous improvement in your client engagements
  • You're curious and a lifelong learner who isn't afraid of pushing the boundaries of the education field and is open to expanding into adjacent consulting skills

Here's the fine print:
  • You have led engaging virtual and in person training sessions and your classroom participants raved about your sessions
  • You have built education curricula in consultation with clients to drive adoption, change, and business results
  • You have some familiarity with the latest trends in the learning field and with e-learning development
  • You have exposure to, or interest in, change management concepts such as stakeholder engagement, communications, or adoption planning
  • You may have experience with visual design suites (Adobe Suite, Camtasia, Articulate 360, etc.) or video-editing.
  • You have 4+ years of experience in education or technology training roles

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

#LI-HYBRID

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks.

New York City Pay Range

$121,500-$130,000 USD

About Box Inc

Box, Inc. is a cloud content management and file sharing service for businesses. The company provides a platform for managing and collaborating on content across multiple devices and applications. Box serves a wide range of industries, including healthcare, finance, and media. The company was founded in 2005 and is headquartered in Redwood City, California.
Learn more about Box Inc
Size
2,172 employees
Market Cap
$4.4 billion
Industry
Net Income
-$43.4 million
Founded
2005
5 Year Trend
+17%
Revenue
$770.7 million
NASDAQ

Similar Jobs

More Jobs at Box Inc

More Education, Government & Non-Profit Jobs

Find similar Customer Education Consultant jobs: