Customer Delivery Manager
Description -Job Summary• This role is responsible for formulating and tracking account strategies, nurturing senior relationships, and understanding customer needs. The role manages operational issues, leads cross-functional teams, and drives account growth. The role contributes innovative ideas and mentors employees to achieve operational and strategic success. The role proactively manages issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination.
Responsibilities• Formulates, oversees, and consistently evaluates the advancement of account strategies and plans, ensuring alignment with objectives and tracking progress effectively.
• Nurtures senior management relationships with the customer, ensuring exceptional satisfaction.
• Understands customer needs at different levels to analyze delivery requirements and contribute to customer strategic business plan.
• Manages operational and tactical issues, aligning customer expectations and managing metrics and communication.
• Manages and drives attainment of contractual SLAs, engages technical expertise among cross-functional teams, ensuring goal achievement for all in scope services across all towers and implementing corrective actions, wherever required.
• Delivers Value Reviews and Operational Reviews aligned with contractual terms and customer expectations.
• Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.
• Acts as a functional manager within area of expertise, developing strategy and setting functional policy, process, and direction.
• Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.
Education & Experience Recommended• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, business, managed services, or a related field.
Preferred CertificationsNA
Knowledge & SkillsNA
Cross-Org Skills• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope• Impacts large functions and leads large, cross-division functional teams or projects.
Complexity• Provides highly innovative solutions to complex problems within established policy.
Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
he pay range for this role is
$105,050 to
$161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -Services
Schedule -Full time
Shift -No shift premium (United States of America)
Travel -25%
Relocation -No
