Customer Compliance Coordination • Serve as the primary point of contact for all customer initiated information requests. • Manage intake, prioritization, and tracking of customer inquiries to ensure timely and complete responses. • Review requests to determine scope, required expertise, and appropriate internal stakeholders needed. • Support Material Compliance initiatives, information gathering in alignment with customer material compliance requests. Cross Functional Collaboration • Partner with internal experts across all operational functions including legal, finance, sustainability, HR, operations, procurement, quality, and cybersecurity. • Facilitate the collection, validation, and approval of information and documentation. • Ensure responses reflect GT's business conditions, present consistent messaging strategy across multiple customers in multiple industries and adhere to corporate standards. Quality Control & Risk Awareness • Identify when requested information is proprietary, confidential, or sensitive and navigate customer responses accordingly. • Ensure all disclosures comply with internal policies, regulatory requirements, and contractual obligations including the development of guidelines when gaps are identified. • Maintain accurate records of submissions, approvals, and supporting evidence. Process Optimization • Improve workflows, templates, and knowledge repositories to streamline future responses. • Identify recurring themes, recommend process enhancements, and develop tools to expedite future responses. • Support internal readiness activities related to customer assurance. Customer & Stakeholder Communication • Communicate clearly and professionally with customers regarding requirements, timelines, and deliverables. • Provide guidance to internal teams on customer expectations and compliance standards. • Escalate risks, delays, or complex issues to leadership when needed. Required Qualifications: • Education/Certifications: Bachelor's degree in Business, Risk Management, Information Systems, Sustainability, Legal Studies, or a related field. • 5-10 years of experience in compliance, risk management, customer assurance, audit coordination, cybersecurity governance, legal operations, or related fields. • Experience working cross functionally with subject matter experts in areas such as cybersecurity, legal, finance, sustainability, HR, or business continuity. • Experience in responding to customer questionnaires, audits, or due diligence requests preferred. • Strong attention to detail and data accuracy • Strong organizational skills • Effective written and verbal communication skills • Ability to manage multiple priorities and deadlines Preferred Qualifications/Skills: • Certifications in compliance, customer service, risk, or sustainability are a plus (e.g., CCEP, CCSP, CRCMP, GRI). • Strong critical-thinking and judgment in determining appropriate information to share. • Proficiency with MS Office (Word, PowerPoint, Excel, Adobe). • Ability to navigate and use customer and third-party online survey platforms. • Ability to work independently with minimal supervision. Required Minimum Qualifications • This position requires U.S. Person status as defined by applicable law for authorized access to data controlled under the International Traffic in Arms Regulations (ITAR). A U.S. Person includes U.S. Citizens, U.S. Nationals, lawful permanent residents, and workers granted refugee or asylum status in the United States. Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates. We also provide eligible employees with a competitive benefits package that includes health insurance, flexible spending accounts, health savings account, 401k savings plan, life and disability insurance, tuition assistance and more, to meet the diverse needs of all employees and their family members.