Customer Care Manager

Walnut, CA USA

The Job:

As a Customer Care Manager, you’ll be part of our Nelson Stud Welding, Engineered Fastening team working as an on-site employee.    You’ll get to:  

• Responsible for leading and overseeing the day-to-day functional operations of five regional distribution centers under the direction of the Regional Sales Manager. 

• Must be a great leader, be willing to wear multiple hats, like working in a fast-paced environment and not afraid to get their hands dirty.

• Develop processes and procedures for regional customer care activities.

• Execute requests for quotation from customers and prospects, according to the Regional Manager's guidelines.

• Handle effectively the expediting of customer and inventory orders.

• Provide total customer satisfaction by promptly and efficiently reacting to customer requirements, while working within established company guidelines.

• Distribution responsibilities such as negotiating freight rates and managing inventory

• Analyze, administer, and order inventory for the regional locations.

• Administration of the regional rental fleet.

• Process customer returns, requests for credit, and resolving credit problems.

• Maintain prompt communication with customers and company personnel.

• Coordinate with outside vendors for services, price, delivery, and the issuance of purchase orders.

• Administer and analyze daily cycle counting.

• Supervise the regional warehouse operations teams and assist with training personnel.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelor’s Degree Preferred, or equivalent combination of education & experience.

• 4 years of Management and/or Inside Sales related experience and/or training.

• Experience in Construction, Fasteners, or Welding industries will be helpful for this position.

• Strong Leadership Capabilities.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.

• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal.

• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.

• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

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• This is the lowest to highest total target cash compensation range we would pay for this role at the time of this posting. Total target cash compensation offered may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. This role is eligible for a sales incentive plan or commission. Therefore, the total target cash compensation range is inclusive of base salary and target variable cash compensation. Please note that salary is only one component of total rewards at Stanley Black & Decker.​

• The target cash compensation range listed in this job posting reflects the range for the primary location specified. The cash compensation range may vary for other locations.​

• The successful candidate may be eligible for annual merit increases. ​

• Medical, dental, life, vision, disability, 401(k),Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. ​

• Discounts on Stanley Black & Decker tools and other partner programs.