Job vacancies on Sidel.com
Norcross
Customer Care Manager
YOUR MISSION
- Collect and filter customer calls, identify needs and answer or manage accordingly any technical.
- request in compliance with the HSS&E standards to ensure general support requests from customers are answered.
- Issue Service Request for intervention and ensure follow up with Planning team.
- Open and drive Non-conformity through SINCRO until problem solved and it's confirmed by customer.
- Follow and support Field Service Engineer during intervention at customer site.
- Follow up and ensure Sales Order and Service order required are created and aligned.
- Collect and send technical report to customer.
- Coordinate audit execution: Diagnostic Visit, ECO audits, Line Audit.
- Organize stand alone or complete line regular maintenance and emergency intervention.
- Manage Warranty intervention following Issue resolution process.
- Make sure team members are following procedures during issue resolution intervention.
- Conduct regular follow-ups with Supply Chain and Sales & Marketing stakeholders.
YOUR PROFILE
- Bachelor's degree or Business school degree is a plus.
- 5 years of working experience in after sales or production plant.
- High technical knowledge of Sidel products and complete line equipment.
- Strong verbal and written communication skills in order to establish a very good customer relationship.
- Excellent responsiveness, dynamism, tenacity, autonomy and motivational skills.
- Ability to interface with all levels of the organization.
- Excellent multi-tasking abilities.
- Fluent level of English is a must.
- Italian and/or French is an advantage.
- Availability to travel up to 25 %.
