Join us as a Customer Advocate Engineer and become the driving force behind exceptional customer experiences. In this role, you will serve as the voice of the customer, leading initiatives that enhance satisfaction, loyalty, and service excellence while supporting project execution and customer issue resolution across the organization.

What Will You Do?

• Serve as the primary point of contact for customer issues and customer-facing activities, ensuring timely communication and resolution.

• Manage daily communication and coordination with internal Project Managers and key stakeholders regarding customer projects.

• Monitor customer projects, coordinate logistics, and oversee order processing to ensure customer commitments are met.

• Manage VIP customer relationships and provide a high level of service to key accounts.

• Resolve customer complaints and complex issues by partnering with production, shipping, warehouse, and transportation teams to identify root causes and implement solutions.

• Provide technical analysis, reporting, and recommendations related to customer complaints, product performance, and installations.

• Support customers through complex installation or application issues, restoring confidence in Schneider Electric products and solutions.

• Analyze communication, scheduling, and process challenges within project and production workflows and recommend improvements.

• Advocate for customer needs in cross-functional discussions and business decisions.

• Promote a customer-focused culture by supporting customer experience improvement initiatives.

• Track, analyze, and communicate customer satisfaction feedback and trends to drive continuous improvement.

Key Skills We Are Looking For

• Customer Orientation (Advanced): Anticipates customer needs and ensures their perspective is reflected in decisions and actions.

• Customer Experience Improvement (Advanced): Identifies and implements initiatives that enhance customer satisfaction and loyalty.

• Customer Advocacy (Advanced): Represents customer interest while driving positive business outcomes.

• Communication (Advanced): Effectively communicates with customers, project teams, operations, and leadership.

• Problem Solving (Intermediate): Investigates complex issues and develops practical, customer-focused solutions.

• Quality & Continuous Improvement (Intermediate): Uses customer feedback and process analysis to improve performance.

• Data Analysis (Intermediate): Interprets customer and operational data to identify trends and opportunities.

• Relationship Management (Intermediate): Builds trust and maintains strong customer and stakeholder partnerships.

What Qualifications Will Make You Successful?

• 2+ years of experience in customer service, customer advocacy, technical support, quality, or a related customer-facing role.

• Strong customer focus with demonstrated success building and maintaining positive customer relationships.

• Excellent customer service skills and the ability to perform effectively in high-pressure, time-sensitive environments.

• Ability to work independently, prioritize competing demands, and make sound decisions with minimal supervision.

• Strong collaboration and influencing skills with the ability to work across multiple functions.

• Experience in handling customer complaints and concerns professionally while maintaining customer confidence.

• Strong analytical and problem-solving skills with the ability to identify root causes and recommend corrective actions.

• Ability and desire to learn products, processes, and customer requirements relevant to the assigned customer base.

• Passion for improving customer experience and driving service excellence.

Preferred Qualifications

• Bachelor's degree is required.

• SAP experience.

• Experience in a manufacturing environment.

• Experience working with project management, operations, quality, supply chain, or production teams.

Bring your passion for customers to a team that's ready to welcome you - apply now!

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.