Customer Advocate

Axiologic Solutions LLC

$108K — $130K *
Aerospace & Defense
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Active TS/SCI with CI Poly preferred or TS/SCI with ability to pass a polygraph
  • Master's degree with 10 years' experience or Bachelor's degree with 5 additional years for a total of 13 years' experience
  • In-depth knowledge of analytic operations and knowledge management across organizations
  • Ability to work independently with minimal oversight
  • Desirable DoD and IC experience
  • Strong communication, listening, and interpersonal skills
  • Proven ability to prioritize and execute under pressure
  • Excellent customer service and creative problem-solving skills

Responsibilities

  • Plan, execute, and close projects to meet or exceed customer objectives.
  • Create clear project objectives and manage constraints related to cost, time, scope, and quality.
  • Develop the overall project plan and manage operations, stakeholders, risks, schedule, budget, and conflicts.
  • Ensure team members understand and fulfill their roles effectively.
  • Ensure production schedules are met and resources are utilized optimally.
  • Coordinate resolution of production-related problems, maintaining strong relationships with customers, partners, and vendors.

Benefits

  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability
  • Paid time off and holiday pay
  • 401(k) with company match
  • Tuition assistance for courses and certifications
  • Professional development opportunities
  • Fitness and wellness support and electronic stipend
Full Job Description
Responsibilities:
  • Plan, execute, and close projects that meet or exceed customer objectives.
  • Creates clear and attainable project objectives, builds project requirements, and manages constraints of cost, time, scope, and quality.
  • Develops the overall project plan and manages project operations. Manages the project stakeholders, project team, project risk, project schedule, project budget, and project conflicts.
  • Ensure team members know and execute their respective roles and the roles of the other team members.
  • Ensure production schedules are met and system resources are used effectively.
  • Coordinate resolution of production-related problems. Ensures proper relationships are established between customers, teaming partners, and vendors to facilitate the delivery of information technology services.


Qualifications:
  • Active TS/SCI with CI Poly (preferred) OR TS/SCI with ability to pass a polygraph
  • Master's degree and minimum 10 years of experience OR Bachelor's degree and an additional 5 years of related senior experience, for a total of 13 years, as a substitute for the Master's degree.
  • Demonstrates in-depth analysis of analytic operations and knowledge management issues across organizational and intra-IC boundaries and clearly articulates key findings.
  • Demonstrates ability to work independently and with minimal oversight.
  • DoD and IC experience desired.
  • Strong listening, interpersonal, written, and oral communication skills.
  • Ability to effectively prioritize and execute tasks while under pressure.
  • Strong customer service skills.
  • Excellent creative problem-solving skills.


The salary range is provided in good faith and is based on several job-related factors, including, but not limited to, the role and associated responsibilities, Federal Government contract labor category requirements, contract wage determinations when applicable, clearance requirements, work location, relevant experience, education, certifications, specialized skills, internal equity, and approved funding.

For proposal-contingent positions, the listed range is an anticipated good-faith range based on current proposal assumptions. Final compensation may vary based on contract award, finalized customer requirements, approved funding, labor category alignment, and candidate qualifications.

Axiologic Solutions invests in its employees beyond compensation. Depending on position and eligibility, benefits may include medical, dental, and vision insurance, life insurance, short-term and long-term disability, paid time off, holiday pay, 401(k) with company match, tuition assistance for courses and certifications, professional development opportunities, fitness and wellness support, electronic stipend, and other optional benefit elections.

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