About the Role

Float is seeking a Customer Activation Manager (CAM) to own the most critical phase of our customer journey - turning newly signed accounts into fully activated, revenue-generating customers. Sitting within our Sales organization, this role blends commercial impact with operational excellence: you'll manage activations end-to-end, drive adoption momentum, and ensure customers realize tangible value fast.

You'll lead the 120-day activation window, guiding customers through onboarding readiness, spend migration, and product adoption to ensure each account not only reaches its targeted spend penetration but also fully adopts Float as a core part of their financial operations. You'll combine sales acumen, customer empathy, and executional discipline to drive early value realization - ensuring every customer is confident, active, and realizing measurable outcomes from Float.

This is a high-ownership, high-visibility role at the intersection of sales and customer success. If you thrive in fast-paced environments, love driving outcomes through influence and precision, and want to help shape one of Float's most important growth engines - we want to hear from you.

What You'll Do

• Activate Customers. Unlock Revenue. Lead a portfolio of activations from handoff to go-live, ensuring each customer achieves 80%+ onboarded spend penetration and completes a timely, full implementation of the Float platform within 120 days.
• Accelerate Time-to-Value. Deliver fast, structured activations that drive early ROI, reinforce value realization, and position customers for lasting adoption and success.
• Own Commercial Outcomes. Combine sales acumen with executional excellence to guide customers toward the usage, behaviors, and outcomes that maximize both revenue and product impact.
• Execute with Precision and Pace. Manage multiple activations in parallel with urgency and clarity, driving alignment across Sales, Product, and Risk to deliver on implementation milestones.
• Solve with Ownership. Anticipate and remove blockers quickly, maintaining momentum and customer confidence throughout the activation journey.
• Build for Scale. Continuously improve Float's activation playbook, automation, and processes to deliver efficient, repeatable, high-impact customer activations at scale.

About You
You'll thrive as a CAM if you:

• Think and Operate Like a Seller. You see activation as an extension of the sales process and connect every milestone to revenue realization.
• Own the Outcome. You take full accountability for your book of business - customers live, spending, and thriving.
• Put Customers First. You care deeply about delivering value that lasts beyond go-live.
• Move Fast with Intention. You bring urgency, clarity, and structure to every engagement.
• Raise the Bar. You constantly refine your approach, improve processes, and elevate performance standards.
• Win Together. You collaborate cross-functionally to ensure every activation sets the stage for long-term customer success.

What You Bring

• 3-5 years in implementation, onboarding, customer success, or solutions within SaaS or fintech.
• Proven experience driving commercial or consumption-based activation metrics - not just process completion.
• Strong technical aptitude with integrations, payment workflows, and APIs.
• Demonstrated ability to connect product adoption to measurable business outcomes.
• Excellent communication and project management skills - you bring clarity, influence, and urgency.
• Comfortable operating in fast-changing, high-growth environments where priorities evolve quickly.
• Nice to haves:
  
  • You're bilingual. You're fluent in both French and English - written and spoken - and can move effortlessly between the two with customers and colleagues across Canada.
  • Experience in consumption-based business models, finance or payments, or revenue-driven customer success.
  • Finance experience (either in fintech or experience in financial operations/accounting)

Our Hiring Philosophy

We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.

Hybrid Work Policy

This is a hybrid role based in Toronto or the Greater Toronto Area (the regional municipalities of Durham, Halton, Peel, and York). You'll work from our Toronto office on Tuesdays, Wednesdays, and Thursdays.

Why You Should Join

• Work at one of Canada's fastest-growing fintech companies
• Make a real impact in a high-autonomy, high-growth role
• Collaborate with an ambitious and supportive team
• Competitive compensation, equity options, and benefits
• Hybrid work model - we are based in Toronto with in-office days for connection and collaboration
• Enjoy catered team lunches every Tuesday, Wednesday and Thursday
• Bring your pup to our dog-friendly office
• Thrive in a high-trust, high-performance culture where your work truly matters

In Short

At Float, you'll thrive if you're bold, curious, and eager to make a real impact. We're building something special-and having a lot of fun along the way. If you're excited to build, grow, and win together, we'd love to meet you.