Customer Account Manager - Hospitality/Lodging (Remote Position)

US-AnywhereRemote in Seattle, WA
Hospitality & Recreation
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in sales and partnership management within the lodging and hospitality industry
  • Proven track record of building executive relationships and managing national accounts
  • Ability to translate complex brand needs into strategic commercial programs
  • Strong analytical skills to identify growth opportunities from customer insights
  • Experience with food and beverage solutions relevant to hospitality clients

Responsibilities

  • Develop executive-level relationships with decision makers in national lodging and hospitality partners
  • Create compelling proposals that align guest experiences with brand standards and operator needs
  • Formulate and implement joint business plans and performance reporting for account stakeholders
  • Analyze market insights to pinpoint growth opportunities
  • Manage complex partnership agreements and develop innovative food and beverage programs
  • Lead cross-functional teams to enhance hospitality account performance and drive results

Benefits

  • Collaborative work environment with cross-functional teamwork
  • Opportunity for leadership role in a significant industry
  • Access to a broad portfolio of food and beverage solutions
  • Potential for career advancement within Nestlé Professional Solutions
  • Focus on strategic partnership development with industry leaders
Full Job Description
This position is not eligible for Visa Sponsorship.

This role will be primarily focused on managing, retaining, and accelerating growth with national lodging and hospitality account partners. Leveraging Nestlé Professional Solutions' broad food and beverage portfolio, we are seeking an experienced and accomplished executive salesperson with a proven track record building mutually beneficial partnerships with hotel brands, lodging management companies, hospitality procurement organizations, and other national account partners across the hospitality ecosystem. The ideal candidate will bring direct experience working with lodging customers in the food and beverage space and the ability to translate brand, operator, and guest needs into scalable commercial programs.

In this role, you will be responsible for owning and expanding key relationships with lodging and hospitality partners, including national hotel brands, ownership groups, management companies, and foodservice procurement stakeholders. You will strengthen existing partnerships through contract management, national program development, food and beverage solution selling, and multi-property expansion initiatives. Collaboration with field sales, category, marketing, finance, operations, and customer teams will be essential to ensure seamless execution across national lodging systems and consistent delivery against partner expectations.

Summary of Core Responsibilities & Qualifications

Strategic Lodging & Hospitality Partnership Leadership

  • Establish and cultivate executive-level relationships with decision makers across national lodging brands, hotel management companies, ownership groups, hospitality procurement organizations, and food and beverage stakeholders
  • Build compelling proposals that connect guest experience, operator needs, brand standards, consumer insights, and financial value through a strong storytelling approach
  • Create and execute joint business plans, account strategies, and performance reporting for lodging partners and internal stakeholders
  • Source and analyze customer, channel, consumer, and property-level insights to identify growth opportunities and inform business decisions
  • Develop deep expertise in the lodging and hospitality channel to serve as a trusted subject matter expert on national account dynamics, food and beverage programming, and operator execution needs


Deal Making
  • Manage and execute complex, high-impact partnership agreements and food and beverage programs with existing national lodging account partners
  • Conduct thorough cost-benefit analyses of hospitality partnerships, including brand fit, property-level scalability, program economics, and long-term growth potential
  • Demonstrate strong executive presence, commercial maturity, and negotiation discipline when engaging with senior lodging, procurement, brand, and operator stakeholders


Cross-Functional Collaboration & Program Management
  • Lead cross-functional teams across marketing, category, digital, finance, operations, and field sales to analyze hospitality account performance and shape initiatives that c

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