Lufthansa

CSM Project Manager

Lufthansa • $70K — $95K *
Tulsa, OK 74133In-Person
Aerospace & Defense
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma/GED required
  • Bachelor's degree required
  • 3+ years of professional experience preferred, with 1+ year in aviation or engine-related roles
  • Fluency in English
  • Exceptional analytical and communication skills

Responsibilities

  • Serve as the primary point of contact for customers, ensuring their needs are met
  • Coordinate induction dates, field service events, and manage internal job tasks
  • Develop and implement procedures to meet quality standards and budget
  • Collaborate closely with LHT's central functions in Germany and Tulsa
  • Manage multiple priorities and events concurrently
  • Resolve problems to enhance continuous improvement and relationships
  • Prepare invoices and address outstanding accounts

Benefits

  • Relocation assistance may be provided
  • Opportunity to work within a collaborative global network
  • Potential for career growth in aviation-related projects
  • Engagement with a focus on quality and customer satisfaction
  • Chance to develop strong analytical and leadership skills
Full Job Description
Tasks
As the CSM Project Manager, you will perform the following duties:

  • Primary point of contact for the customer. Communicate courteously with customers and coordinates to satisfy customers' requirements and expectations
  • Coordination of work scope induction dates, field service events, and internal job management
  • Develop and direct procedures and methods that ensure quality standards and budget are met and maintained
  • Strong interface with LHT's central functions in Germany and Tulsa, being part of the global network
  • Organize and manage multiple priorities and events simultaneously
  • Provide problem resolutions to facilitate continuous improvements and improved working relationships
  • Preparation of invoices and support of outstanding accounts
  • Support of concession requests and invoice disputes


* Perform other duties as assigned by the MES Customer Service Manager

Requirements
To excel in this role, you will need a combination of the following qualifications:

  • High school diploma/GED required
  • Bachelor's degree required
  • 3+ years of professional experience, with 1+ year of aviation or engine-related experience preferred
  • Fluency in English language equired
  • MS Office (Word, Excel and Outlook) as user
  • Excellent analytical skills
  • Excellent business sense
  • Excellent cost consciousness
  • Excellent detail oriented
  • Excellent innovation
  • Excellent communication skills
  • Excellent problem solving
  • Excellent reasoning ability
  • Excellent safety and security
  • Excellent leadership skills
  • Willingness to travel
  • Must possess a valid driver's license
  • Shift work / overtime
  • Manage constant time pressure
  • Manage high stress levels
  • Lift up to 70 lbs
  • Outdoor weather conditions
  • Noise pollution
  • Must possess a legal work permit in the U.S.


* CV/Resume required

* Company may provide relocation assistance

About Lufthansa

Lufthansa is the largest airline in Germany and one of the largest in Europe. The company operates a fleet of more than 700 aircraft and serves more than 200 destinations worldwide. Lufthansa is known for its high-quality service and has won numerous awards for its customer satisfaction. The company is headquartered in Cologne, Germany and has a workforce of more than 130,000 employees. Lufthansa is committed to sustainability and has set ambitious goals to reduce its carbon footprint and promote sustainable aviation. The company is also a member of the Star Alliance, a global airline alliance that includes 26 airlines.
Learn more about Lufthansa
Size
138,353 employees
Industry
Business Services
* Ladders Estimates

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