Carollo Engineers Inc

CRM Operations Manager

Carollo Engineers Inc • $110K — $130K *
New York, NY 10025In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience managing and optimizing CRM platforms, with a focus on HubSpot
  • Proven expertise in system administration, data governance, and compliance standards like GDPR
  • Strong analytical skills with experience in predictive modeling and advanced analytics tools
  • Excellent project management skills, including experience in system migration and roadmap development
  • Demonstrated ability to design and implement marketing automation frameworks and lead scoring models
  • Exceptional communication skills for cross-functional collaboration and training

Responsibilities

  • Oversee the end-to-end administration of the HubSpot CRM platform
  • Lead the development and management of the HubSpot product roadmap for new features and integrations
  • Execute system migrations for new acquisitions, integrating data and processes into HubSpot
  • Manage data governance and ensure compliance with privacy regulations, including GDPR
  • Configure and manage user roles, permissions, and custom objects within the CRM
  • Design and optimize lead scoring frameworks for effective lead prioritization
  • Create and maintain reporting dashboards for various teams, ensuring data accuracy and insight clarity

Benefits

  • Flexible working hours and remote work options
  • Professional development opportunities and training programs
  • Access to the latest marketing technology and tools
  • Collaborative work environment focused on innovation and continuous improvement
  • Health and wellness programs to support employee well-being
Full Job Description
Key Responsibilities

The primary focus of this role will be platform ownership and admin execution, optimization, and administration.

Platform Ownership & Administration (HubSpot Focus)

  • System Administration: End-to-end ownership of SLR CRM instance. From basic layout and permission set coordination to custom object design, platform integrations, and the overall optimization of the CRM


  • Product Roadmap & Strategy: Own the HubSpot product roadmap, prioritizing new features, integrations, and ongoing maintenance


  • System Migration Lead: Lead and execute CRM system migrations for newly acquired companies, integrating their data and processes into our central HubSpot instance


  • Data & CRM Oversight, including GDPR: Serve as the primary custodian of client data within HubSpot, focusing on data hygiene, enrichment, standardization, and governance policies. Ensure HubSpot configurations and processes are compliant with GDPR, CCPA, and other global data privacy regulations


  • System Configuration: Manage user provisioning, roles/permissions, field creation, custom objects, and other core system configuration tasks


  • System Integration: Oversee and assist with integrating new technologies and data sources into the HubSpot ecosystem based on Enterprise Architecture guidelines.


Marketing Operations & Advanced Analytics

  • Lead/Intent Scoring Architect: Design, implement, and govern the holistic lead/intent scoring model (combining fit, behavioral, and engagement criteria) to ensure leads are accurately prioritized and routed


  • Campaign & Nurture Frameworks: Audit and optimize existing automation to create scalable campaign and nurture frameworks and workflows that maximize lead conversion at every stage of the funnel


  • Intent and Predictive Modeling: Understand, design, and implement advanced analytics models, including intent data capture and predictive propensity scoring, leveraging HubSpot's AI tools and integrated third-party platforms


  • Marketing Data Governance: Partner with Marketing Leadership to ensure all campaign reporting is accurate and marketing attribution models are correctly configured in HubSpot


Reporting, Analysis & Optimization

  • Reporting & Dashboards: Design, create, maintain, and refine advanced dashboards and reports for the Sales, Marketing, and Leadership teams within HubSpot's reporting tools.


  • Process Optimization: Audit complex sales and marketing processes within HubSpot, building and mapping sales playbooks and nurture programs directly into the CRM to drive consistent behavior and efficiency


  • GTM Execution Support: Assist with the planning and execution of GTM strategies and initiatives by configuring the platform to enable them


Change Management & Enablement

  • Change Agent: Act as a trusted Change Agent, ensuring the successful adoption of new features and processes across Sales, Marketing, and Client Management


  • Enablement Support: Support the Sales Excellence team by developing training materials and documentation for new HubSpot processes and features

About Carollo Engineers Inc

Carollo Engineers is an environmental engineering consulting firm that specializes in the planning, design, and construction of water and wastewater facilities. The company was founded in 1933 and is headquartered in Seattle, Washington. Carollo Engineers has over 40 offices throughout the United States and provides services to clients in the municipal, state, and federal government sectors, as well as private industry. The company's services include water treatment, wastewater treatment, water resources planning, and environmental compliance. Carollo Engineers has received numerous awards for its work, including the American Council of Engineering Companies' Grand Conceptor Award.
Learn more about Carollo Engineers Inc
Size
1,400 employees
Industry
Business Services
Founded
1933
* Ladders Estimates

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