Job Overview
This role handles customer relationship management (CRM) capabilities to support central initiatives that optimize communication channels and customer engagement. It involves gathering and analyzing requirements, creating documentation, and supporting operational components for CRM and marketing systems. The role collaborates with cross-functional teams to evaluate information, resolve conflicts, and translate high-level concepts into detailed solutions. Success is measured by the effective delivery of initiatives that enhance revenue through cross-selling and upselling while improving return on investment. The work impacts organizational goals by improving CRM capabilities that enable timely and relevant customer interactions across channels.

This role can be filled at our Bellevue, WA, Frisco, TX or Overland Park, KS locations!

Three days a week in office collaboration is required

Job Responsibilities:

• Develop business analysis plans to lead tasks, deliverables, and schedules while communicating progress to team members and leadership
• Provide subject matter authority leadership and consulting on complex tasks to improve team processes, procedures, and tools
• Support solution test validation and provide daily operational support for CRM tools and communication channels
• Collaborate with cross-functional teams and operational leadership to define and implement new CRM capabilities and channel initiatives
• Be a great partner with internal teams, vendors, and contractors to support business objectives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Economics, Computer Science, Mathematics, Business, Marketing or related field (Preferred)
• 4-7 years Wireless , cable or consumer technical industry experience. (Preferred)
• 2-4 years Project management experience. (Preferred)
• 2-4 years Experience of running marketing channels (direct mail, email, etc), advertising and/or promotional campaigns. (Preferred)
• 2-4 years CRM experience. (Preferred)
• 4-7 years Experience with managing and improving the execution of CRM in comparable industries. (Preferred)
• 4-7 years IT and business industry work experience. (Preferred)
• 4-7 years Experience with leading CRM/marketing tools and channels. (Preferred)
• 4-7 years Experience with SAS, SAP customer intelligence suite. (Preferred)

Knowledge, Skills and Abilities:

• Business Process Improvements (Required)
• Business Systems Analysis (Required)
• CRM Applications (Required)
• Campaign Management (Required)
• Communication (Required)
• Customer Relationship Management (CRM) (Required)
• Data Analysis (Required)
• Marketing Channels (Required)
• Project Management (Required)
• Requirements Analysis (Required)
• Stakeholder Management (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $84,800 - $152,900

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ361444¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!