Koch Industries

CRM Business Analyst - Salesforce

Koch Industries$70K — $100K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field
  • 2+ years of experience in business or IT functions
  • 2+ years as a Salesforce administrator with Sales Cloud on Lightning Experience
  • Salesforce Administrator certification is preferred
  • Familiarity with Service Cloud/Pardot/Account Engagement
  • Proficient in reading and understanding Apex for troubleshooting
  • Experience with Agile methodologies and coordinating development resources

Responsibilities

  • Administer Salesforce security and configurations
  • Create and manage custom objects, layouts, and reports
  • Develop and maintain automation through Salesforce Flow
  • Estimate configuration time and scope larger initiatives
  • Collaborate with onshore/offshore developers for advanced tasks
  • Ensure data integrity through database modeling techniques
  • Evaluate third-party Salesforce add-ons for business needs
  • Provide user support and training for Salesforce applications
  • Work with cross-functional teams to drive process improvements
  • Engage with stakeholders to identify solutions for business challenges
  • Participate in agile processes to manage project priorities

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Flexible spending and health savings accounts
  • Life insurance and additional disability coverage
  • Retirement savings plans
  • Paid vacation and personal time off
  • Educational assistance for professional development
  • Support for infertility, parental leave, and adoption assistance
  • Focus on employee wellbeing through various resource initiatives
Full Job Description
Your Job

We are recruiting for a Salesforce Administrator to support the sales team within the GP Consumer Products Group (~900 users), with support for our service, marketing, category management, and pricing teams as needed. This role serves as a subject matter expert on Salesforce and its supporting applications.

The successful candidate is a self-motivated, high-energy individual who thrives in a high-demand, performance-driven environment - able to manage multiple priorities in parallel and meet deadlines on short timeframes. They combine strategic and economic thinking with the ability to partner with a wide range of business users, acting as a change agent and Salesforce evangelist, and bring strong communication, technical, and design skills within a matrixed organization.

Location: Remote or hybrid depending on location. For candidates in the Atlanta area, this is a hybrid role based out of Georgia-Pacific's headquarters in Atlanta, GA; for those out of state, a remote arrangement may be considered.

Responsibilities
  • Provide security and administration for Salesforce and other supporting applications
  • Configure custom objects, page layouts, validation rules, and reports/dashboards
  • Design, build, and maintain automation using Salesforce Flow
  • Estimate effort for your own configuration and administration work, and help scope larger requests during planning
  • Coordinate with onshore/offshore development resources on handoffs for work beyond admin configuration (e.g., custom code, integrations)
  • Apply database and data-modeling concepts to protect process integrity and data cleanliness
  • Evaluate and implement third-party and Salesforce add-ons based on value and fit
  • Provide user support, troubleshooting, training, and data loads
  • Partner with cross-functional teams to implement process changes and develop metrics to measure their effectiveness
  • Work with stakeholders to understand pain points and outline potential solutions
  • Participation in agile process to communicate priorities, manage backlog and refine user stories
  • Maintain technical documentation


Who You Are (Basic Qualifications)
  • Bachelor's degree
  • 2+ years of experience in business or IT functions


What Will Put You Ahead
  • 2+ years as a Salesforce administrator with Sales Cloud on Lightning Experience
  • Salesforce Administrator certification
  • Consumer products business experience
  • Exposure to Service Cloud/Pardot/Account Engagement
  • Ability to read and understand Apex to troubleshoot and collaborate with developers
  • Experience with Agile / sprint-based delivery (e.g., Azure DevOps) and coordinating with onshore/offshore development resources.
  • Working knowledge of generative AI and how it applies to CRM and sales workflows, including tools such as Agentforce, Einstein for Sales, and Microsoft Copilot
  • Working knowledge of integrating salesforce with external systems


Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

For this role, we anticipate paying $70k-$100k per year.

About Koch Industries

Koch Industries, Inc. is an American privately-held multinational conglomerate corporation based in Wichita, Kansas. Its subsidiaries are involved in the manufacturing, refining, and distribution of petroleum, chemicals, energy, fiber, intermediates and polymers, minerals, fertilizers, pulp and paper, chemical technology equipment, ranching, finance, commodities trading, and investing. Koch owns Infor, Invista, Georgia-Pacific, Molex, Flint Hills Resources, Koch Pipeline, Koch Fertilizer, Koch Minerals, Matador Cattle Company, i360, and Guardian Industries. The firm employs 120,000 people in 60 countries, with about half of its business in the United States. The company is the largest non-Canadian landowner in the Athabasca oil sands. With annual revenues of $110 billion by 2014, the company is the largest privately held company in the United States. In 2007, it was ranked as the largest privately held company. If Koch Industries had been a public company in 2013, it would have ranked 17th in the Fortune 500. The company was founded by its namesake, Fred C. Koch, in 1940 after he developed an innovative crude oil refining process. Fred C. Koch died in 1967 and his majority interest in the company was split amongst his four sons. In June 1983, after a bitter legal and boardroom battle, the stakes of Frederick R. Koch and William "Bill" Koch were bought out for $1.1 billion and Charles Koch and David Koch became majority owners in the company. Charles owns 42% of the company; trusts for the benefit of Elaine Tettemer Marshall and Elaine's children, Preston Marshall and E. Pierce Marshall Jr., own 16% of the company. The heirs of David Koch, who died on August 23, 2019, own the balance, 42%, of the corporation.
Learn more about Koch Industries
Industry
Founded
1940

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