Microsoft

Critical Environment Program Manager

Microsoft • $102K — $202K *
Charlotte, NC 28269In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School Diploma or equivalent with 3+ years in IT support or server/network deployment in critical environments.
  • Bachelor's or Technical Degree in relevant fields with 8+ years in critical infrastructure or physical IT environments.
  • 10+ years of experience in critical environments with a High School Diploma or equivalent.
  • Certifications in APICS, CompTIA, Microsoft, CCNA, ITIL v3, or Microsoft Operations Framework are preferred.
  • Ability to pass Microsoft Cloud background checks and meet security screening requirements.

Responsibilities

  • Adhere to safety and security policies, reporting issues and participating in Root Cause Analysis (RCA).
  • Ensure compliance with security standards and service level agreements (SLAs) for third parties.
  • Engage with teams to manage projects, ensuring alignment with technical requirements.
  • Align operational strategies with a security-first culture, identifying potential improvements.
  • Manage budgets and forecasts, ensuring fiscal efficiency and adherence to policies.
  • Collaborate effectively with teams to implement changes and share relevant information.
  • Monitor and report on service delivery metrics, driving improvements in performance.

Benefits

  • Comprehensive health and wellness programs.
  • Opportunities for professional development and training.
  • Flexible work arrangements and a supportive work environment.
  • Access to cutting-edge technology and resources.
  • Employee discounts and perks.
Full Job Description
Responsibilities

Data Center Operations

  • Follows and adheres to processes and policy(ies) provided by security and safety governing partners. Reports immediately any safety or security issues or concerns. Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate. Makes recommendations for improvements to safety and security processes or procedures. Fosters and exhibits a culture of safety. Ensures no unauthorized or unescorted personnel access in secured production environments, ensuring alignment with security practices and standards. Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems. Conducts regular security risk assessments of data center operations and assesses the design, build, and delivery of technology, tools, data, and processes to meet high security standards. Proactively monitors security Key Performance Indicators (KPIs) and identifies and resolves action items, escalating as needed.


  • Adheres to compliance and security standards with Data Center business units and contractual service agreements. Ensures third parties are compliant with Microsoft security, safety, and all other guidelines. Abides by all service level agreements (SLAs) to meet compliance requirements. Exercises judgement and discretion to suggest improvements to policies. Identifies and proposes improvements to policies to enhance security posture across operations. Investigates root causes of policy faults, degradation, or security incidents and suggests improvement plans. Delivers policy plan improvements per Data Center business unit(s).


  • Engages with appropriate teams and resources to execute tasks or projects. Manages programs associated with area of responsibility. Ensures the right resources and technical requirements are aligned to projects and that projects are staying within scope.


  • Understands strategic vision as communicated by leaders and learns to align strategies with a security-first culture. Identifies potential improvements aligned with this vision, including security enhancements.


  • emonstrates conscientiousness on cost, adheres to budget requirements, and understands fiscal strategies to reduce costs or improve fiscal efficiency from best practices. Supports managers in creating budget forecasts. Provides input as needed to meet timely and accurate estimates on budget allocation. Manages POs end-to-end process, invoicing, accruals, and adheres to After-the Fact (ATF) policies. Supports and assists with the development of demand cost forecasts, drives awareness among direct-line managers on the business implications of service management issues. Monitors the cost model and reporting systems to raise awareness with any risks to future forecasting, tracking, reporting of costs, security and operational risks, and dependencies for a campus, country, or region. Articulates level of importance on priorities needed to maintain availability expectations. Adjusts plans based on assigned financial spend for the year. Plans and works with business partners on executing their requirements to maintain adherence to data center availability, security, and safety. Identifies opportunities for cost reduction and efficiency.


Data Center Work Environment

  • Collaborates and negotiates effectively with others to identify delegates to deliver results. Seeks guidance from management on delegation of resources.


  • Realizes that changes impact the work of others and proactively shares relevant information to enable continued workflow efficiency(ies). Participates in change advisory board (CAB) meetings. Supports implementation of changes in accordance with documented procedures accurately and provides feedback in a timely manner. Regularly scans the internal and external environment to help anticipate changes that could affect key projects. Develops an understanding of change management principles and their varying application. (e.g., PROSCI vs. ITIL). Assesses the security implications of planned changes and identifies and proposes mitigation to address risks, escalating as needed.


Service Delivery

  • Manages multiple complex technologies projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs). Participates in pilot programs or task forces to ensure smooth implementation for future service delivery. Escalates to appropriate stakeholders to remove obstacles. Maintains a security-oriented perspective in escalation procedures to safeguard infrastructure integrity. Recommends improvements to service execution tooling standards and supports the adoption of standard toolsets across their discipline. Promotes the adoption of security-enhancing tools and practices. Applies information regarding changes resulting from escalations as communicated by managers or leaders as appropriate. Adopts and effectively leverages approved engineering released tools and systems to support day-to-day operational processes and procedures and protect against current and emerging threats. Supports escalation of issues to appropriate owner(s). Conducts audits or risk assessments for potential security vulnerabilities or threats and recommends remediation plans to address findings.


  • May assist others within or across data center teams in learning role, process, procedures, and best practices. Stays up to date on current changes and ensures others have awareness as needed. Seeks training opportunities that meet the interest of the business as well as own career goals and objectives. Completes required security, corporate, and/or mandated training and shares security best practices. Onboards new hires in the same role. May serve as a mentor in the mentorship program.


  • Monitors Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) and reports on trends and anomalies. Leads key processes, such as project, program or triage meetings, informing prioritization requirements for the team, and rebalances priorities to respond to changes. Reviews contracts with landlords and third-party vendors and evaluating alignment with security needs and standards. Participates in regular operational meetings to review OKRs and/or KPIs. Analyzes data and collaborates with internal business partners, clients, and vendors to improve OKRs and/or KPIs and increase efficiency. Identifies discrepancies in data and reports observations to drive reporting improvement opportunities.


  • Exercises judgment and discretion to contribute to issue tracking for supporting the overall quality of the end-to-end service and client satisfaction with complete and consistent communication. Learns and understands the client's business and maintains a dedicated client focus and security-first approach. Considers current processes and procedures to proactively review schedules and resolve conflicts by identifying, coordinating, managing expectations, and offering alternatives when defining client solutions. Identifies risk in service delivery approach(es) while minimizing and aligning client to risk vs. impact decisions/tradeoffs. Recognizes potential client impact of other events and issues occurring across the service (e.g., lockdowns; change management). Communicates potential impact to adjust plans accordingly. Understands strategy adaptations, plans, and solutions, regarding insights about communicated end-customer, market, and business environment changes impacting service delivery. Proactively adapts strategies to align with evolving security needs.


  • Adheres to notifications to supporting incident management partners according to agreed upon Objectives & Key Results (OKRs) and/or Key Performance Indicators (KPIs). Analyses, reports on, or presents incident Post-Mortem outcomes and Root Cause Analysis (RCA) details, including security incidents. Recommends budget needed to make necessary service delivery improvements. Triages and prioritizes complex problem management scenarios while documenting and driving mitigation strategies. Drives and delivers RCAs where appropriate, across multiple functions and disciplines.


  • Drives stakeholder and cross functional partnerships. Manages relationships with clients and suppliers to ensure that all expectations and operational, safety, and security requirements are clarified, understood, documented, and met. Communicates with clients and partners. Works with regional support teams to implement changes (e.g., regional or global initiatives like process improvement, safety, compliance, security, engineering, tooling). Identifies and develops opportunities to forge partnerships. Works with business partners to establish a collaborative process to enable understanding of business partners' areas of expertise. Holds external partners accountable to Microsoft's security standards.


  • Performs troubleshooting of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business. Partners with others across local teams/campus/metro as needed to troubleshoot and resolve issues. Identifies common and repeating cases or observations of service issues and shares with direct-line management. Understands best practices to address and mitigate issues and reduce recurrence. Participates in applicable Incident Bridges for their workstream(s) and/or location(s). Prioritizes security in daily operations and implements secure approaches to products, processes, and tools in alignment with security initiatives.


Qualifications
Required/minimum qualifications

  • High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale critical environments


OR equivalent experience

Other Requirements
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Additional or preferred qualifications

  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)


OR equivalent experience.

  • Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications.


Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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