Molina Healthcare

Crisis & Cyber Response Manager

Molina Healthcare • $100K — $130K *
Long Beach, CA 90802In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of experience in cybersecurity and crisis management, with at least 3 years in corporate settings.
  • Proven skills in conducting risk assessments and auditing business processes.
  • Excellent documentation, executive briefing, and reporting capabilities.
  • Technical understanding of network architecture, encryption, and cloud technology.
  • Strong problem-solving and analytical skills to evaluate multifaceted information.
  • Demonstrated ability to manage multiple projects and maintain detail orientation.
  • Effective team player with strong customer relationship-building skills.

Responsibilities

  • Lead cyber response and crisis management activities across the organization.
  • Document and maintain policies, processes, and incident response frameworks.
  • Test and validate response strategies while identifying gaps and communicating findings.
  • Conduct research and analysis to inform incident management programs.
  • Develop training for employees on incident response protocols and procedures.
  • Coordinate communication and actions during enterprise threat and crisis events.
  • Prepare detailed after-action reports and trend analyses of incidents.

Benefits

  • Comprehensive benefits package including medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Generous paid time off and holiday policies.
  • Professional development opportunities and training.
  • Flexible work arrangements to support work-life balance.
Full Job Description
Job Description

JOB DESCRIPTION

Job Summary

Provides subject matter expertise and leadership for the day-to-day delivery of Molina enterprise cyber response/crisis management program activities. Partners closely with information technology (IT) security, business continuity, disaster response, and the Protection Services Operations Center (PSOC) team to ensure appropriate engagement and escalation protocols are in place to support business and technology incidents. Demonstrates leadership during an enterprise-wide cyber crisis event, and conducts incident after action reviews to identify strengths, improvement opportunities and track corrective actions. Provides consultation on the design, development and deployment of scalable cyber response and crisis management solutions, tools and capabilities that align to the company's goals and effectively address business objectives and requirements.

Essential Job Duties
  • Drives commitment, support, ownership, accountability and results for cyber response, incident response, and crisis management activities.
  • Assists with cyber response/incident management program and process documentation including policies, procedures, frameworks, templates, and creates instructions in support of the program and meeting regulatory requirements.
  • Assists with documenting the standard operating procedures (SOPs), incident response playbooks, escalation protocols, etc. to facilitate response capabilities.
  • Validates, tests, and identifies gaps in response strategies and communicates results to leadership.
  • Reviews and provides input on select enterprise response systems, tools, and services to ensure effective planning, testing and response capabilities including out of band options.
  • Conducts research and analysis to support cyber/incident response programs and projects.
  • Develops and conducts employee incident response training to create awareness for areas of responsibility.
  • Supports enterprise threat and cyber crisis response activities including incident notifications and situational updates, employee emergency notifications, threat monitoring and analysis, notification of threat to appropriate stakeholders, cyber incident response team meeting coordination and minutes, state-specific incident response leadership, and support for impacted business operations.
  • Prepares comprehensive, timely, and detailed response after-action reports.
  • Analyzes trends across incidents and exercises to recommend improvements that may not be apparent from looking at each incident or exercise in isolation.
  • Periodically tests and ensures readiness of continuity tools, including tools for out-of-band notification or incident communications.
  • Establishes and maintains communication with enterprise crisis management, incident response team, and state-specific response team members.
  • Coordinates with cyber response teams, the Chief Information Security Officer (CISO), legal, privacy, and the Protection Services Operations Center (PSOC) to respond to and support cyber crisis situations.
  • Develops, enhances, and improves enterprise crisis management, cyber response while supporting incident plans and state-specific response plans; ensures annual plan compliance requirements are achieved.
  • Assists in development of metrics and measurements supporting response programs evolution, validation, and business awareness.
  • Implements processes, procedures and systems that will help ensure that the company's continuity capabilities remain in compliance with all laws, regulations, and best practices.
  • Assists in the evaluation, design and deployment of integrated systems and technology that support response, intelligence, service delivery, and organizational strategy.
  • Maintains roster of cyber crisis management and incident response team members.
    Conducts annual training of all crisis management and incident response plans as changes are made to each location team; prepares comprehensive, timely, and detailed test reports.
  • Maintains lessons learned and remediation tracker; ensures response items requiring remediation are resolved within a timely manner.

Required Qualifications
  • At least 7 years of operational experience across multiple cybersecurity disciplines and crisis management, including at least 3 years of corporate business experience in cyber response, incident response, crisis management, and/or disaster recovery, or equivalent combination of relevant education and experience.
  • Experience conducting risk assessments, business processes, or control auditing.
  • Strong documentation skills, including detailed tracking, executive briefing, and reporting skills.
  • Practical understanding of technical/security concepts including network architecture design, logical access controls, vulnerability management, encryption, and cloud computing.
  • Strong problem-solving and analytical abilities, including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and apply sound business knowledge.
  • Strong organizational skills, self-starter, and ability to multitask and manage multiple projects, and maintain attention to detail.
  • Strong team player, and ability to build and maintain customer relationships and work collaboratively with team members - some of which may be geographically distributed.
  • Demonstrated focus on process development and implementation that spans organizational boundaries.
  • Data analysis experience, and ability to create value added metrics/reporting.
  • Strong grasp and hands-on experience in cyber incident response, disaster response, and crisis management.
  • Strong understanding of cyber response and recovery stages, and the fundamentals of incident response planning, testing, and exercises.
  • Situational awareness, and ability to respond to incidents that pose a threat to company, property, data, or people.
  • Risk management and cyber response software/systems experience.
  • Familiarity with cyber trends - ransomware, malware, phishing, insider threat, etc.
  • Familiarity using ChatGPT and CoPilot, and using AI for research.
  • Familiarity with industry best practices and standards for cyber and crisis events.
  • Strong project management experience/skills.
  • Strong verbal and written communication skills, and ability to present information to internal/external stakeholders.
  • Microsoft Office suite and applicable software program(s) proficiency.

Preferred Qualifications
  • Deep experience with cybersecurity/crisis management industry standard tools and concepts.
  • Business Continuity Institute (BCI) and/or Disaster Recovery Institute International (DRII) certification.
  • Certified Information Systems Auditor (CISA) and/or Certified Information Systems Security Professional (CISSP).


To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package.

About Molina Healthcare

Molina Healthcare focuses exclusively on government-sponsored health care programs for families and individuals who qualify for government-sponsored health care. It contracts with state governments and serves as a health plan, providing a wide range of quality health care services to families and individuals.

Molina Healthcare Careers

Join the dedicated team at Molina Healthcare, a leader in providing quality healthcare services to families and individuals who qualify for government-sponsored programs, including Medicaid and Medicare. As one of the most respected companies in the health services industry, Molina Healthcare offers unparalleled job opportunities aimed at empowering your career growth and professional development.

Work You’ll Do

At Molina Healthcare, you will engage in meaningful work that directly impacts lives across the country. Our team is committed to innovation in healthcare, ensuring that all members receive the best care possible. By joining us, you will collaborate with skilled professionals dedicated to our mission of providing accessible, high-quality healthcare.

Career Opportunities and Growth

Whether you are looking for your first job, seeking a leadership role, or aiming to specialize in healthcare professions, Molina Healthcare offers a range of career paths. Our job opportunities span across various functions, including clinical services, customer support, IT, project management, and more. We believe in fostering the growth of our employees through professional development, leadership training, and diversity initiatives.

Internship Programs

Kickstart your career with a Molina Healthcare internship. Our internships provide invaluable workplace experience, offering a glimpse into the healthcare industry through hands-on projects and mentorship. Interns at Molina Healthcare gain critical skills that prepare them for future employment, making them competitive candidates in the job market.

Culture and Benefits

Molina Healthcare is not just a company; it’s a community. We prioritize a culture of inclusivity and respect, where all team members are encouraged to bring their whole selves to work. Our employees enjoy comprehensive benefits, including health insurance, retirement plans, and wellness programs, all designed to support both their professional and personal lives.

Join Our Team

Explore the various positions available at Molina Healthcare and find where your skills and interests align with our needs. We are continuously hiring talented individuals who are passionate about making a difference in healthcare. Prepare your resume, sharpen your interview skills, and become part of a team that values hard work and creativity.

Stay Connected

Keep up to date with the latest at Molina Healthcare: - **Career Growth and Networking:** Advance your career through our professional development and networking opportunities. Learn from leaders and peers alike to build connections that propel your career forward. - **Innovation and Leadership:** Drive change and lead with confidence by participating in our leadership and innovation training programs.

Apply Now

Ready to take the next step in your healthcare career? Search open positions that match your skills and interests on the Molina Healthcare Jobs portal. We look for driven, curious, and compassionate team players ready to make an impact.

Stay Informed

Subscribe to Molina Healthcare job alerts and receive updates on new openings and company news directly to your inbox. Tailor your subscription to match your career preferences and stay ahead in the dynamic field of healthcare. Join Molina Healthcare, where your career is nurtured, your contributions are valued, and your growth is guaranteed.
Learn more about Molina Healthcare
Size
14,000 employees
Market Cap
$19.5 billion
Industry
Healthcare
Net Income
$673 million
Founded
1980
5 Year Trend
+9.3%
Revenue
$19.4 billion
NASDAQ
MOH
* Ladders Estimates

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