Amtrak

Criminal Investigator - Desk Officer - 90413566 - Washington

Amtrak • $136K — $184K *
Washington, DC 20011In-Person
Education, Government & Non-Profit
8 - 10 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business administration, Criminal Justice, or related field or equivalent work experience.
  • 10+ years of criminal investigative experience required.
  • Satisfactory completion of Basic and Advanced Criminal Investigator Course or equivalent.
  • Excellent written and verbal communication skills; proven analytical abilities.
  • Demonstrated leadership, project management, and problem-solving skills.

Responsibilities

  • Serve as primary liaison between field offices and headquarters, advising on operational issues.
  • Provide technical advice on policies, procedures, and Federal Rules of Criminal Procedure.
  • Monitor and assess trends in complex investigations to recommend necessary improvements.
  • Firearm-carrying responsibilities; conduct sensitive investigations according to applicable standards.
  • Review reports and case management data to ensure compliance and make recommendations for policy changes.

Benefits

  • Comprehensive health, dental, and vision plans.
  • Flexible spending accounts and health savings accounts available.
  • 401K retirement plan with employer match.
  • Paid time off and wellness programs offered.
  • Education assistance, including Public Service Loan Forgiveness eligibility.
Full Job Description
SUMMARY OF DUTIES

Serves as the primary contact and liaison between the Office of Investigations field offices and headquarters, providing technical advice; coordinating and reviewing field office operations and investigative work; and advising leadership on significant investigative developments, field office performance, operational and policy issues, and matters requiring leadership review. The position supports investigative quality and consistency by monitoring complex and sensitive casework, assessing trends and deficiencies, coordinating headquarters actions, reviewing reports and case management data, and recommending improvements to policies, procedures, internal controls, and investigative practices.

Provides oversight and guidance to one or more field offices with large inventories of complex investigations involving criminal, contracting, personnel, ethics, and other matters, including sensitive cases that may draw Congressional or media attention. The incumbent remains informed of case developments and ensures that significant issues are elevated to OIG management as appropriate.

ESSENTIAL FUNCTIONS

  • Provides technical advice and recommendations on Amtrak OIG policies, procedures, operations, and Federal Rules of Criminal Procedure.
  • Coordinates requests from the FO that require action or approval by the Inspector General (IG) or Office of Investigations leadership, such as requests for consensual monitoring, OIG subpoenas, etc.
  • Provides support to the field by querying specialized databases and sources of information and presenting the information to the field in usable formats.
  • Provides HQ coordination on such matters as Hotline referrals, training, Freedom of Information/Privacy Act requests, and referrals for administrative action.
  • Represents the OIG in conferences, meetings, and discussions with other law enforcement organizations and Amtrak corporate officials and employees.
  • Responds to inquiries from Congress, the public, and high-level Amtrak officials; Prepares responses or reports and submits through the SAC-HQ Operations for the signature of the IG, DIG, or the AIG Investigations (AIGI).
  • Reviews investigative reports to identify management and/or operational problem areas where there is a need to establish, modify, or reverse policies, procedures, or techniques. Provides recommendations to senior management on appropriate changes.
  • Identifies investigative deficiencies and recommends or implements corrective actions to improve investigative quality, consistency and results.
  • Provides technical advice and recommendations through the SAC - HQ Operations to the DAIGI, AIGI, Deputy IG, and IG on major developments, significant problems, and resolutions.
  • Assists with developing recurring or special reports that support the OI leadership, program oversight or external reporting needs.
  • Conducts sensitive criminal and administrative investigations ensuring that investigative activities are thorough, well-documented, and consistent with applicable policies and standards.
  • Participates in periodic reviews of the Office of Investigations FO to ensure adequate internal controls and compliance with applicable laws and regulations, established policies, procedures, and standards.
  • Analyzes trends and patterns across investigative program, in management and individual investigations to identify risk, recurring issues, and opportunities to improve investigative management and execution.
  • Enters and reviews case management system data to ensure completeness, accuracy and conformance with policy guidelines.
  • Reviews investigative reports submitted by FO for adequacy of investigative efforts and compliance with OIG and Council of Inspectors General for Integrity and Efficiency (CIGIE) policies, criminal investigator standards, and peer review protocols.


MINIMUM REQUIREMENTS:

  • Must have satisfactorily completed the Basic and Advanced Criminal Investigator Course at the Federal Law Enforcement Training Center in Glynco, Georgia or an equivalent Criminal Investigative course.
  • Must have successfully completed firearms training and maintain qualifications to carry and use firearms.
  • Bachelor's degree in business administration, Criminal Justice or other related field, or equivalent combination of education, training, and work experience.
  • Must have 10 or more years of criminal investigative experience.
  • Must have excellent written and verbal communication skills.
  • Proven analytical, problem solving and project management skills.
  • Proven leadership and change agent skills.
  • Ability to multi-task with attention to detail.
  • Ability to cooperate across organizational boundaries to reach mutual goals.
  • Strong interpersonal skills to effectively interact with all levels of management, labor, external agencies, departments, or stakeholders.
  • Must be able to maintain composure in stressful situations and maintain confidentiality of sensitive information.
  • Proficiency in using data analysis and computer-based tools including Microsoft Office Suite and similar products.
  • Experience with automated case management systems.
  • Demonstrated leadership, teambuilding, training, and motivational skills.
  • Creativity, flexibility, and ability to work in a fast-paced environment with constantly changing priorities.
  • Extensive knowledge of Federal criminal and civil law, practice, and procedure.
  • Extensive experience and knowledge of criminal investigative techniques (e.g., handling confidential informants, undercover assignments, physical and electronic surveillance, etc.).


PREFERRED:

  • An advanced degree from an accredited university (in an appropriate discipline).
  • Familiarity with the accountability community (e.g., OIG, GAO).
  • Familiarity with passenger rail operations and/or transportation operations.


Please Note:
  • The position requires weapon carrying and qualifications; carrying a weapon carries risks and responsibilities and the incumbent may be placed in dangerous situations including but not limited to work outside in the elements i.e. rain, heat, cold. Nature of work can be hazardous due to the transportation environment and potentially life threatening.
  • Frequently works long hours and is required to be on-call and available on an emergency basis.
  • Pre-employment physicals and a drug screen are required, as well as successfully passing a background investigation. Must maintain the physical standards of health required of IG criminal investigators.


COMPENSATION:

The hiring salary range for the Criminal Investigator - Desk Officer is $136,721 to $184,573 . This is the starting salary range and does not reflect the full salary range of the position. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. In addition to your salary, Amtrak OIG offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID: 166980
Posting Location(s):District of Columbia

Work Arrangement:06-Onsite 4/5 Days
Relocation Offered:No
Travel Requirements:Up to 25%

About Amtrak

Discover the wealth of opportunities awaiting you with Amtrak, the nation's premier passenger rail service. Learn about the high-paying positions and the benefits of joining a mission-driven organization committed to connecting communities.

Amtrak's Legacy and Mission

Since its inception in 1971, Amtrak has been at the forefront of connecting cities and communities across North America with its extensive network of passenger rail services. Born from the need to revitalize the nation's train transportation system, Amtrak has grown into a symbol of national pride and technological advancement in public transport. With a steadfast commitment to safety, efficiency, and reliability, Amtrak's mission transcends mere transportation; it aims to create a more connected society. Through continuous investment in the modernization of its fleet and infrastructure, Amtrak demonstrates an unwavering dedication to enhancing the passenger experience and setting the standard for rail travel in North America.

Why Choose Amtrak?

Choosing a career with Amtrak means more than joining a leading transportation company; it represents a commitment to fostering safety, driving innovation, and serving the community. Amtrak stands out as an employer for its holistic approach to employee development, offering a supportive environment where safety is paramount—not just for passengers but for every team member. Innovation is at the core of Amtrak's operations, where cutting-edge technology and creative solutions are embraced to improve service and efficiency. Moreover, a career at Amtrak is an opportunity to contribute to a service that plays a crucial role in the lives of millions, enhancing connectivity and accessibility while upholding values of environmental stewardship and community service. Whether you're passionate about engineering, customer service, or logistics, Amtrak offers a dynamic and rewarding work setting where you can make a tangible impact.

Amtrak's Hiring Process

Visit Amtrak’s official website to gain insights into the steps to join Amtrak, from application to acceptance.

Application Submission

Submitting a standout application that captures your qualifications and enthusiasm for rail service. You can find tips on how to write a resume that makes employers want to interview you here.

The Interview Process

Amtrak uses a unique interview process to screen candidates. For more details on the exact stages, visit their official website and contact their human resources department. For more general tips about how to prepare for a successful interview, go here.

Background Checks and Final Steps

Amtrak prioritizes the safety of its passengers and employees. That means certain candidates may be required to complete a background check before they begin working. Visit Amtrak’s official website for more information about which specific roles may require a background check.

Employee Benefits and Perks

Amtrak careers are not just rewarding in terms of salary but in overall well-being. Discover the comprehensive benefits package that makes Amtrak such an excellent employer.

Health and Wellness

Contact Amtrak’s human resources department for details on Amtrak's health, dental, and vision plans, emphasizing the commitment to employee health.

Retirement and Financial Planning

Full-time employees at Amtrak often take advantage of the retirement planning options available to them. Explore the 401(k) plans, pension options, and financial planning services available to employees by contacting Amtrak’s HR department.

Work-Life Balance

Amtrak currently has initiatives in place to support a healthy work-life balance, including flexible scheduling and paid time off. Visit their website for more details.

Training and Development Programs

Unveil the pathways for professional growth through Amtrak's dedicated training and development offerings.

Onboarding for Success

Amtrak ensures new hires are welcomed, oriented, and prepared for their roles.

Continuous Learning Opportunities

Ongoing education and training programs designed to advance your skills and career are available for ambitious employees. Consult with Amtrak’s HR department for more specific details.

Diversity and Inclusion Initiatives

Amtrak is committed to creating an inclusive workplace that values and respects diversity.

Building a Diverse Workforce

Amtrak's strategies and programs are aimed at fostering diversity within its team.

Inclusion in the Workplace

Initiatives to ensure all employees feel valued, included, and empowered to contribute fully.

Career Growth Opportunities at Amtrak

Amtrak offers upward mobility and career advancement paths to ambitious and talented professionals.

From Entry-Level to Leadership

Amtrak thrives because of ambitious employees who take advantage of the potential for growth within the company. The right person can start at an entry-level and advance to leadership positions at Amtrak.

Specialized Career Tracks

Some specialized roles within Amtrak offer unique challenges and rewards, including technical and leadership positions.

Embark on a Rewarding Journey with Amtrak Careers

Choosing Amtrak as the next step in your career path offers more than just a job—it opens the door to a world of opportunities where your growth, well-being, and success are at the forefront. Amtrak careers are synonymous with a commitment to excellence, not only in transportation but in fostering an inclusive and supportive work environment. At Amtrak, employees are valued as the most crucial asset, a belief that is reflected in the comprehensive benefits, continuous learning opportunities, and career advancement programs designed to elevate your professional journey.
Learn more about Amtrak
Size
20,000 employees
Industry
Transportation
Founded
1971
* Ladders Estimates

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