JP Morgan Chase & Co.

Credit Support Manager II

JP Morgan Chase & Co. • $85K — $110K *
Plano, TX 75024In-Person
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Business, Accounting, or related field
  • 2+ years of experience in credit monitoring or quality control
  • Strong understanding of commercial loan products and credit agreements
  • Excellent verbal and written communication skills
  • Ability to work independently with strong time management
  • Strong analytical and decision-making skills
  • Proficiency in Microsoft Office, especially Excel

Responsibilities

  • Ensure service level achievements across processes
  • Drive a strong risk and control environment
  • Coach and develop team specialists
  • Oversee Quality Control and Assurance findings
  • Identify errors and collaborate on action plans
  • Provide expertise in credit monitoring and quality control
  • Lead resolution of escalations and implement preventive actions
  • Partner with risk teams to address control gaps
  • Engage with auditors and regulators when necessary

Benefits

  • Opportunities for professional development and career progression
  • Supportive work environment with a focus on team collaboration
  • Visibility in making an impact within the organization
  • Access to mentorship and guidance from experienced leaders
Full Job Description
JOB DESCRIPTION

If you enjoy leading teams that protect clients and the firm by getting the details right, this is your opportunity to make a visible impact. You’ll help ensure commercial lending commitments are monitored consistently, issues are surfaced early, and risks are addressed with strong controls.

As a Credit Support Manager within Wholesale Lending Services – Credit Monitoring Center of Excellence, you will lead a team that monitors borrower compliance with commercial credit agreement terms across a defined portfolio. 

You'll coach and develop specialists, partner with colleagues globally, and work closely with credit risk partners and internal operational teams to strengthen quality, reduce errors, and support a strong risk and control environment.

Job responsibilities

  • Ensure achievement of service levels across multiple processes
  • Drive a strong risk and control environment, including prevention and early identification of errors, with above-satisfactory quality performance
  • Coach and develop specialists to exceed expectations in their current role and support career progression and mobility
  • Follow up on all Quality Control and Quality Assurance findings, performing root-cause analysis when needed
  • Identify whether errors are driven by training needs, knowledge gaps, or unclear procedures, and partner with leadership on targeted action plans
  • Provide subject matter expertise across credit monitoring activities and quality control routines
  • Lead the resolution of escalations received through multiple channels and implement actions to reduce repeat escalations
  • Partner with risk and control colleagues to proactively identify and close control gaps
  • Interact with internal and external auditors, credit review teams, and regulators as needed
  • Manage day-to-day performance, engagement, and development of team members through ongoing mentorship and feedback

Required qualifications, capabilities, and skills

  • Bachelor’s degree in Business, Accounting, or a related field
  • At least 2 years of experience in credit monitoring and/or quality control, including analysis of legal and financial documents
  • Strong understanding of commercial loan products, including documentation and credit agreements
  • Strong written and verbal communication skills, with the ability to tailor messages to different stakeholders and levels
  • Ability to work independently with minimal supervision, demonstrating strong time management and prioritization
  • Strong analytical skills and sound decision-making, with the ability to probe sensitive issues while maintaining integrity and objectivity
  • Demonstrated ability to partner effectively in a global environment, collaborating cooperatively and sharing information to support team objectives
  • Proficiency with Microsoft Office tools, including Microsoft Excel

 

Preferred qualifications, capabilities, and skills

  • Master of Business Administration (MBA)
  • Prior experience leading, coaching, or mentoring team members in an operations or monitoring environment

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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