The Credit, Collections, and Cash Supervisor provides day-to-day leadership of the Credit, Collections, and Cash Application teams, ensuring timely collection of accounts receivable, accurate application of customer payments, resolution of customer issues, achievement of departmental goals, and development of team members. The Supervisor serves as the primary resource for escalations, coaching, workload balancing, and operational execution across collections and cash application activities.

The successful candidate is a hands-on people leader who drives accountability, develops associates, monitors daily performance metrics, and partners with internal stakeholders to deliver exceptional customer service while supporting the company's cash flow and working capital objectives.

This position is based onsite at our Glen Allen, VA office and requires working in the office Monday through Friday.

In This Role, a Typical Day Will Look Like:

• Responsible for developing relationships to facilitate the collection of accounts receivable and resolving internal and external issues preventing timely payment.

• Leads daily team performance through the application of VES principles and daily management practices, coaching associates, removing barriers, and driving continuous improvement in collections and cash application processes.

• Manage associates responsible for collections, payment discrepancy resolution, invoice inquiries, statement requests, and account reconciliations.

• Lead and support the Cash Application team responsible for timely and accurate application of customer payments.

• Oversee the research and resolution of unapplied and unsettled cash balances, ensuring aged items are addressed promptly.

• Ensure remittance information is obtained, validated, and applied accurately to customer accounts.

• Monitor and support the processing of credit card payments and related customer inquiries.

• Partner with Treasury, Accounts Receivable, Customer Service, Sales, and other stakeholders to resolve payment application issues and unidentified receipts.

• Establish and monitor performance metrics related to collections, cash application accuracy, timeliness, and aged unsettled cash.

• Provide day-to-day guidance, coaching, and support to team members while serving as the primary escalation point for complex issues.

As a supervisor, You Will Also:

• Provide coaching, training, performance management, and career development for Collections and Cash Application associates.

• Assign and rebalance workloads based on business needs and service levels.

• Conduct performance evaluations and ongoing feedback discussions.

• Lead daily management activities including KPI review, workload balancing, issue resolution, and team communications.

• Maintain departmental training procedures and onboarding plans.

• Participate in process improvement initiatives and VES activities.

• Ensure accurate maintenance of collection files, cash application documentation, and system records.

Essential Requirements:

• Strong understanding of collections, accounts receivable, cash application, payment processing, and customer account reconciliation.

• Experience researching unapplied cash, bank activity, remittance processing, and customer payment allocation.

• Strong leadership, coaching, and team development skills.

• Ability to analyze payment trends and identify opportunities to improve operational efficiency and accuracy.

• Excellent communication, customer service, problem-solving, and analytical skills.

• Bachelor's degree in Accounting/Finance or 4+ years in Billing/Collections roles with increased responsibility.

• 2-4 years of supervisor/management experience preferred.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $85,000 - $90,000 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.