JP Morgan Chase & Co.

Creative Technologist- Agentic

JP Morgan Chase & Co.$110K — $130K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in software engineering and design
  • Hands-on experience in system design and application development
  • Proficient in advanced programming languages
  • In-depth knowledge of software applications and technical disciplines (cloud, AI, etc.)
  • Ability to solve design and functionality issues independently
  • Experience visualizing user journeys through wireframes and prototypes
  • Understanding of inclusive design and accessibility standards

Responsibilities

  • Drive product design and application functionality decisions
  • Develop and execute customer experience strategies for complex projects
  • Create service flows, wireframes, and prototypes for key touchpoints
  • Provide technical guidance to teams and vendors
  • Collaborate with cross-functional teams for customer-centric design integration
  • Analyze market trends and user feedback to enhance user experiences

Benefits

  • Innovative work environment within a leading financial services division
  • Opportunity to shape user experiences at a large scale
  • Collaboration with cross-functional teams and industry experts
  • Access to cutting-edge technologies including AI and machine learning
  • Emphasis on user-centric design and accessibility initiatives
Full Job Description
Job Description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights using the latest technologies.

As a Creative Technologist within the Design and Customer Experience (DCE) team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and software development, you will help drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.

Job responsibilities

  • Drives decisions that influence the product design, application functionality, and technical operations and processes


  • Develop and execute customer experience strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas


  • Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end initiatives within a specific domain.


  • Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors


  • Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions


  • Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels


Required qualifications, capabilities, and skills

  • Formal training or certification on software engineering concepts and 5+ years applied experience


  • Hands-on practical experience delivering system design, application development, testing, and operational stability


  • Advanced in one or more programming language(s)


  • Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)


  • Ability to tackle design and functionality problems independently with little to no oversight


  • Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes


  • Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into solutions


  • Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making


Preferred qualifications, capabilities, and skills

  • Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders


  • Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.


  • Broad skillset with an adaptable, product-oriented mindset and a love for learning


  • Expert using Figma and FigJam


  • Experience in conversation design and/or chatbots


About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

Similar Jobs

More Jobs at JP Morgan Chase & Co.

More Consumer Technology Jobs

Find similar Creative Technologist- Agentic jobs: