Work Location:

Hours:

Line of Business:

Pay Details:

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Provide counsel to line of business partners, develop creative briefs and project manage follow-through and accurate delivery of integrated creative services
• Present concepts to line of business partners, addresses questions and note concerns to provide feedback to the project team
• Manage expectations with clients and departmental teams
• Negotiate timelines and budgets and ensure that all deadlines are maintained
• Represent the interests of the business in interactions with project teams
• Ensure all Regulatory, Legal and Compliance and branding guidelines are followed to the letter on their assigned businesses
• Provide final sign-off on projects to ensure compliance with creative brief and project specifications
• Leverage knowledge and understanding of graphic design, creative and production to facilitate effective communication between client and departmental teams
• Develop and maintain solid client relationships
• Leverage best practices when appropriate, to minimize costs
• Provide input to project team during internal creative reviews
• Identify efficiencies to align with their marketing efforts
• Partner with outside agencies in managing clients’ promotional and marketing efforts
• Evaluate client change requests and respond with schedule/cost impacts/options

SHAREHOLDER

• Prioritize and manage own workload to meet service level requirements for service and productivity
• Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s)
• Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Adhere to enterprise frameworks or methodologies that relate to activities for our business area
• Ensure respective programs/policies/practices are well managed, meet business needs, complies with internal and external requirements, and aligns with business priorities
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

BREADTH & DEPTH

• Expert level professional role requiring in-depth knowledge / expertise in creative services and working knowledge of broader related areas
• Integrates the broader organizational context into advice and solutions within own area
• Understands the industry, competition and the factors that differentiate the organization
• Applies best practices to implement process, product or service improvements
• Acts as a subject matter expert within their own area of specialty or a resource for others
• Leads projects of moderately to complex risks and resource requirements; may lead end-to-end processes or functional programs
• Contributes to setting standards within area of expertise
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
• Impacts a range of functional programs and operations across own and related teams
• Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
• Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
• Works independently as the senior technical lead and guides others within area of expertise
• Identifies and leads problem resolution for complex issues at all levels
• Generally reports to a Manager or above

EXPERIENCE & EDUCATION

• Undergraduate degree orrelevant professional certifications, designations, or equivalentrequired
• 5+ years relevant experience

PRE-IDENTIFIED CANDIDATE

Language Requirement (Quebec only):