OverviewWe are hiring both a Creative Operations Manager and a Creative Operations Senior ManagerThe
Creative Operations Manager/Senior Manager runs the intake queue, traffics work to the right teams against real capacity, and owns the systems and reporting that keep everything visible. You are the person who knows what is in flight, who is working on it, whether it is on track, and what it will cost. When a brief arrives incomplete or a schedule is at risk, you catch it early and resolve it.
This is a hands-on role for someone who enjoys building order out of competing demands. You will work closely with creative leads, producers, and marketing stakeholders, and you will have real ownership of the tools and processes the studio depends on. We expect you to use AI-enabled tooling and automation to reduce manual work in intake, status reporting, and resourcing.
Key outcomes: a clean and current intake queue; briefs that meet standard before work begins; accurate capacity and assignment data; a reliable master schedule; and weekly reporting stakeholders trust. Success is measured by on-time delivery, cycle time, brief completeness, and the accuracy of capacity and budget reporting.
ResponsibilitiesIntake and brief quality- Run the intake queue day to day, triaging incoming requests and keeping the queue current and accurate.
- Hold the bar on brief quality, pushing back on incomplete or unclear briefs before work is scheduled.
- Work with requesters to sharpen scope, deliverables, and timing so projects start with a clear definition of done.
Trafficking and resourcing- Traffic work to the right teams and assign resources against current capacity.
- Track utilization and surface conflicts, bottlenecks, and over-allocation before they affect delivery.
- Partner with producers and creative leads to rebalance assignments as priorities shift.
Work management systems- Serve as administrator for the work management platform, owning templates, workflows, permissions, and reporting views.
- Keep project data clean and current so reporting reflects reality without manual reconciliation.
- Identify and implement automation and AI-enabled improvements that remove repetitive administrative work.
Schedule and dependencies- Maintain the master calendar across the studio's active work.
- Map schedule dependencies across projects and flag downstream risk as dates move.
Budget tracking- Track project budgets against estimates and flag variance early with a clear explanation of the driver.
- Support estimating, purchase-order processing, and invoice reconciliation in partnership with finance.
Freelance roster- Manage the freelance roster, including sourcing, onboarding, rate management, and performance feedback.
- Coordinate contracts and onboarding logistics so freelance talent is productive quickly.
Reporting- Produce the weekly status and capacity reporting for the studio and its stakeholders.
- Maintain operating metrics such as throughput, on-time delivery, and cycle time, and surface trends that need attention.
QualificationsRequired/minimum qualifications- Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 2+ years of marketing operations, program management, project management, or related experience OR equivalent experience.
Additional or preferred qualification- 5+ years of experience in creative operations, studio operations, project management, or agency traffic management, or equivalent experience.
- Hands-on experience with a work management platform such as Workfront, Asana, Wrike, or Airtable.
- Experience in an in-house creative studio or a creative agency, supporting designers, writers, and producers.
- Administrator-level ownership of a work management platform, including building templates, workflows, and reports.
- Experience with resource and capacity planning across concurrent projects and competing priorities.
- Experience tracking project budgets and managing freelance rosters, rates, and onboarding.
- Familiarity with digital asset management, review and approval tooling, and creative production workflow.
- Experience applying AI or automation to reduce manual operational and reporting work.Excellent written and verbal communication, with the confidence to push back constructively on incomplete requests.
Marketing Technology IC3 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
Marketing Technology IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
