Job Title: Program Manager, COVER (Community of Veterans Engaged in Recovery)

Location: This is an in-custody position. The office is at the San Francisco County Jail in San Bruno with ad hoc travel to the San Francisco County Jail #2 in San Francisco.

Schedule: Monday through Friday, 7:00 am to 3:00
pm or 7:30 am to 3:30 pm

Reporting Type: In-person

Employment Type: Non-exempt AND Full-Time

Salary Range: $41.82 Hourly

Summary: Help veterans transition from incarceration to successful community reentry and reduce recidivism through intensive case management and support. The Program Manager supports the COVER Program by providing direct service to in-custody and out of custody veterans with relationship-building, assessments, counseling, crisis intervention, post-release information and referrals, mental health services, substance abuse intervention, benefits advocacy, group facilitation, and other activities.

Responsibilities:
• Ensure all program adherence to the safety rules and regulations outlined in the San Francisco Sherrif's Office (SFSO) Civilian Orientation Booklet.

• Adheres to confidentiality laws and reporting requirements.
• Coordinate with San Francisco Sherrif's Office (SFSO) sworn staff to provide care to veterans that is safe, prompt, effective, efficient, fair, and client centered.
• Communicates effectively with a variety of personalities and embraces the agency's principles of Cultural Humility.
• Conducts intake and enrollment forms of in-custody veterans to gather information within 24 hours of the veteran booking.
• Perform military service verifications for in-custody veterans.
• Develops service and treatment goals to reduce recidivism including weekly check-ins, determination of court dates and status, and other benefits assessments.
• Provides supportive counseling and referrals for in custody veterans to include acting as a liaison with Jail Behavioral Health Services (JBHS), Pre-Trial Diversion, and other jail services.
• Participate in regular case conferences and check-ins with COVER and SFSO staff for case status updates, case closures, referrals to community linkages and/or warm handoffs.
• Liaisons with San Francisco Veterans Justice Court (VJC) to attend court dates and may be required by judge to provide progress updates to the court judge or attorneys.
• Create special event proposals for approval by Swords and SFSO leadership for holidays such as Veterans Day and Memorial Day.

Group Facilitation

• Reviews and implements weekly group curriculum for COVER pod and develops questions or assignments ahead of each session.
• Create curriculum for and conduct weekly in-person group facilitation of evidence-based curriculum, e.g., Anger Management, Thinking for Change, Living in Balance, Harm Reduction, Emotional Intelligence, Reentry Solutions, Financial Literacy, Resolve to Violence, Framework to Recovery, Suicide Prevention.
• Observe veterans to assess curriculum effectiveness, participant responsiveness and understanding, and adjust curriculum as needed.
• Coordinate with outside groups or individuals for guest speakers as needed.
• Ensure that participants sign in at every group conducted, securely transfer information to SFSO, and securely store records.

Administrative
• Stay up to date on program budget and spending.
• Ensure the COVER program meets all Department of Public Health (DPH) deadlines, and deliverables and the program always stays compliance and audit ready.
• Communicate major program changes and updates to the Swords Finance team and the DPH Program Monitor.
• Collect the Military Service List from the San Francisco Sheriff's Office (SFSO) and prepares paperwork for new and returning veteran intakes.

• Maintain and update Swords' web-based client management system (ECM).
• Manage client files for new and previously incarcerated clients, ensuring they are complete and kept in a safe, secure, locked storage area.
• Compile data for monthly reports showing newly arrived individuals and status of ongoing individuals, number of groups conducted, and other program activities.
• Review Military Service List and Activity Report to compile list of veterans who enter and exit the program on a semi-annual basis for the SFSO.
• Document releases, transfers and program placements for San Francisco Department of Public Health (DPH) contract reporting purposes.
• Maintain program participant files and online databases in an orderly and uniform manner in compliance with HIPAA, Department of Public Health (DPH), San Francisco Sheriff's Office (SFSO) and all other contractual requirements.
• Perform follow-ups and track all post-release program participants and their housing, income, benefits, employment, probation and parole statuses.

Supervisory Responsibilities:
• Provide operational and administrative oversight to program staff.

Desired Qualifications:

Experience:
• Four years of case management, behavioral health, reentry, veterans' services, or related experience.
• Knowledge of court decorum and policies.
• Ability to obtain and maintain jail clearance.
• Ability to effectively communicate in English with staff, clients, and external partners and stakeholders.
• Group facilitation experience.
• Experience with justice involved populations.
• Strong documentation, organizational, and communication skills.
• Experience working in correctional facilities.
• Veteran or military-connection preferred

Education

• Bachelor of Art (B.A.) in Behavioral Science (Social Work, Psychology, Community Studies, etc.) required.

Comprehensive Benefits Package:

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• Generous annual paid time off

Ø 10 sick days

Ø 13 holidays

Ø 17 vacation days in the first year & progressive afterwards

• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
• 1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.