About the roleAs a PIP (Personal Injury Protection) Manager at Reserv, you will be a working leader providing support to a claims director/vice president with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claims.
What you'll doThis isn't your average claims role - you'll be a driving force behind how we operate, grow, and deliver. Here's what that looks like day to day:
- Stay flexible and agile - you'll move between hands-on claims handling and coaching your team, pivoting in real time as things come up. No two days look the same.
- Set the standard - you'll own best practices across the full claims lifecycle, from intake and investigation all the way through settlement and recovery.
- Be the bridge - you'll make sure your team and your clients are always on the same page, keeping the claims experience smooth and consistent.
- Be someone people count on - hitting goals, clearing obstacles, and being the person your team turns to when things get complicated.
- Build something great - you'll help bring in, develop, and keep great people while creating an environment where everyone actually wants to show up and do their best work.
- Drive the conversation - you'll put together reports and analyses for clients, spot trends, and help them think about how to get ahead of losses.
Day-to-Day:- Step up when it counts - when the Director or VP is out, you've got it covered.
- Make new people feel at home - you'll lead onboarding and help new hires get plugged in from day one, both on the tools and the culture.
- Be the go-to - first-line questions, escalations, roundtables - people know they can come to you.
- Carry real authority - you'll have increased reserve and payment authority and a hand in moderate file reviews.
- Keep the team sharp - you'll spot trends and bring the right topics to Huddles and Elevated Claims Experience Workshops.
- Put the customer first, always - you'll be one of the loudest voices in the room when it comes to keeping the team focused on delivering for customers.Describe the specific responsibilities and job functions of the role
Qualifications- Minimum of 10 years of insurance claims experience in the Delivery/Courier space with PIP with a minimum of 5 years of leadership experience with a preference for experience managing in a remote environment; this would include leading leaders such as team leads or supervisors
- Minimum of 3 years of leadership experience on point and concentrated in Personal Injury Protection, preferably handling NJ, and other states (TX, NY, MI, GA, included is a plus); more than one state is needed
- Active insurance adjuster's license by way of a designated home state; home state license required if home state license is available
- Willing to obtain all licenses within 60 days, including completing state required testing
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
