Key Responsibilities

Platform Administration & Configuration

• Configure all objects within Coupa, including user roles, approval chains, forms, reports, master data, and other similar settings.

• Manage and update Hosted Catalogs in Coupa.

• Ensure the platform adheres to all relevant security standards, policies, and regulatory requirements, with robust measures to safeguard sensitive financial and procurement data.

• Support the development and execution of a strategy for organization-wide Coupa adoption that aligns with business objectives and drives utilization and value realization.

User Administration & Support

• Serve as the primary IT support contact for Coupa end users across procurement, Accounts Payable, and project teams. Triage, resolve, and escalate platform issues, and keep users unblocked.

• Perform user administration, including onboarding, offboarding, access updates, and other related tasks as needed.

Supplier Enablement & Compliance

• Lead and coordinate supplier enablement and onboarding to ensure reliable transmission of POs and invoices through Coupa channels, including cXML and preferred "doors" such as the Coupa Supplier Portal.

• Administer supplier information and compliance data captured in Coupa, including insurance certificates, W-9/tax documents, lien waivers, and prequalification requirements.

• Communicate changes to templates or the supplier onboarding process, and provide training where appropriate.

Integrations & Data

• Work with internal IT staff and business groups to maintain, troubleshoot, and enhance integration between Coupa and other systems, such as SAP.

• Maintain the Coupa-side mappings that align purchases and invoices with the correct project and cost objects so that transactions post to the right budgets.

• Maintain master data quality in Coupa, including suppliers, commodities, accounts, and tax configuration.

Releases, Testing & Documentation

• Complete testing during new system implementation projects and regression testing for scheduled system releases.

• Lead Coupa release upgrades by proactively reviewing release notes, identifying opportunities for improvement, and proposing projects to streamline business operations.

• Create system documentation, including data design, business requirements, functional design, user manuals, test scripts, and training materials.

• Develop training materials, conduct training for end users on current and new features and processes, and drive adoption across the existing user base.

• Build and maintain reports and dashboards to provide visibility into spend, cycle times, exception rates, and compliance.

Collaboration

• Collaborate with IT, Indirect Purchasing, Accounts Payable, Finance, Treasury, Legal, Tax Group, Business Managers, and other stakeholders to assess business requirements and propose system solutions.

• Perform other related duties and responsibilities as needed.

Required Qualifications

• 3+ years of hands-on experience as a Coupa Analyst / Administrator, configuring and supporting the platform.

• Demonstrated experience configuring Coupa objects, including approval chains, forms, coding structures, roles, and master data.

• Proficiency in supplier onboarding and catalog management.

• Expert-level proficiency in Coupa cXML integration configurations.

• Strong understanding of procurement and procure-to-pay processes, best practices, and related internal controls.

• Strong end-user support orientation, with the ability to support and train non-technical users.

• Solid troubleshooting and problem-solving skills, with the ability to translate business needs into technical and configuration requirements.

• Proven ability to manage projects and work cross-functionally.

• Good written and verbal communication and a high level of attention to detail.

• Bachelor's degree in Information Systems, Supply Chain, Finance, Business, or equivalent experience.

Preferred Qualifications

• Experience with ERP systems, preferably SAP.

• Experience supporting project-based purchasing or a job-cost environment.

• Experience administering Coupa in a multi-entity organization.

• Familiarity with additional Coupa modules such as Sourcing, Contracts, Expenses, or Coupa Pay.

• Coupa certification.

• Construction industry background.

The work environment and requirements described below are representative of those necessary for an employee to successfully perform the essential functions of this role. 

The Physical Side of the Role: Given that a good portion of your day will be spent at a desk, you should be comfortable with prolonged periods of focused work, whether it's collaborating with colleagues, analyzing data, or developing strategies. The role demands effective communication and sharp visual acuity for reviewing complex documents and performing detailed computer work. While there are times for quiet concentration, you'll also be expected to move actively throughout the office and travel occasionally to various locations, including dynamic construction sites, utilizing different modes of transportation. The ability to lift and move objects up to 10 pounds regularly, and up to 25 pounds on occasion (think a box of files or small office equipment), is also required.

Your Work Environment: Your primary workspace will be in our professional office, which has a typical, quiet-to-moderate noise and light levels. As part of your work, you may also be required to visit active construction sites. These environments are naturally more dynamic and can include exposure to outdoor weather conditions, louder noise, and moving equipment. Your safety is our top priority, and you'll be expected to follow Clark Construction's safety policies and procedures, and all applicable laws, at all locations.