Job SummaryThe Correspondence Tech Lead is responsible for leading the design, development, implementation, and support of customer communication and correspondence solutions using OpenText Exstream. The role serves as the primary onsite technical point of contact for business stakeholders, product owners, architects, and project teams, while providing technical leadership to offshore development and support teams. The position supports the complete Software Development Life Cycle (SDLC), including requirements analysis, solution design, development, testing, deployment, and production support, with a focus on scalable solutions, document composition, business rules, data mapping, and technical best practices.
Key Responsibilities- Lead the design, development, and implementation of customer communication and correspondence solutions using OpenText Exstream.
- Serve as the primary onsite technical point of contact for business stakeholders, product owners, architects, and project teams.
- Analyze business requirements and translate them into scalable technical solutions and document composition designs.
- Provide technical leadership and guidance to offshore development and support teams.
- Review solution designs, code, templates, scripts, and deployment packages to ensure adherence to established best practices and standards.
- Lead technical discussions, architecture reviews, effort estimations, and solution planning activities.
- Support the complete Software Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and production support.
- Collaborate with Business Analysts and SMEs to understand correspondence requirements and regulatory changes.
- Lead impact assessments for enhancement requests, production issues, and technology upgrades.
- Ensure successful implementation of change requests through established change management processes.
- Provide technical oversight for document template development, business rules implementation, and data mapping activities.
- Conduct root cause analysis and drive resolution of complex production issues and defects.
- Mentor and coach developers on OpenText Exstream design standards, performance optimization, and development best practices.
- Coordinate release activities and provide deployment support across development, testing, and production environments.
Required Qualifications- 11+ years of professional experience.
- Strong hands-on experience with OpenText Exstream.
- Strong experience with Quadient Inspire.
- Experience with other Customer Communications Management (CCM) technologies and skillsets.
- Strong experience in solution design, document composition, and customer communication solutions.
- Experience supporting the complete Software Development Life Cycle (SDLC).
- Experience providing technical leadership to development and support teams.
- Strong analytical, troubleshooting, and root cause analysis skills.
- Experience working with business stakeholders, product owners, architects, Business Analysts, and SMEs.
- Strong understanding of technical standards, deployment processes, and change management practices.
- Strong communication and technical leadership skills.
