7+ years in a service department with proven performance metrics
Experience leading and collaborating within a team
Strong analytical skills to interpret internal reports
Valid driver's license; CDL preferred
Associates degree or equivalent required; Bachelor's degree preferred
Familiarity with off-road, construction, lawn, or heavy equipment
Proficient with computer functions; Service ADVISOR™ experience preferred
Responsibilities
Develop and manage the execution of the service department's strategic business plan
Create and monitor annual goals and budget aligned with financial objectives
Enforce effective processes to ensure customer satisfaction and department performance
Monitor labor sales and expense control across the service department
Develop and implement employee compensation plans for the service department
Create and execute a marketing plan to grow labor sales
Manage recruiting, staffing and employee development for the service department
Benefits
Involvement in Service EDUCATE Training programs
Opportunity to work with a recognized brand, John Deere
Engagement in strategic business planning and execution
Participation in shaping customer satisfaction initiatives
Investment in employee development and growth opportunities
Full Job Description
Job Description
What to Expect in the Role:
Develops, maintains and manages the execution of the service department strategic business plan for the organization
Creates and monitors annual service department goals and budget for the entire organization, in alignment with the organization's financial and operational objectives
Develops, communicates, enforces, and monitors effective service department processes to ensure customer satisfaction as well as service department performance
Monitors service department performance relative to labor sales and expense control across the organization in line with the organization's objectives
Develops, implements and reviews the service department employee compensation plans
Creates and facilitates the execution of the service department marketing plan including advertising, marketing and promotional programs to grow labor sales for the organization
Reviews the organization's customer satisfaction program to enhance and maintain customer relationships and training relative to service support
Manages recruiting, staffing and employee development activities for the Service Department
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Operates and maintains vehicles, tools and equipment required to perform job responsibilities
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products
What We Will Be Needing From You:
Ability to perform basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
Experience leading a team and working cooperatively in a team environment
