Company:Marsh McLennan Agency
Description:A day in the life. As our
Corporate Operations Manager on the
Operations Team, you will play a key role in partnering with our onshore and offshore operations teams to transition work from servicing teams to offshore support models. This role will lead operational transition efforts for identified processes, ensuring work is effectively discovered, designed, implemented, documented, and stabilized for long-term success.
You will serve as a critical liaison across business stakeholders, servicing teams, and offshore operations partners to support transition readiness, service quality, process standardization, and continuous improvement. This role requires strong operational leadership, transition management capabilities, and deep Property & Casualty insurance knowledge to ensure solutions are practical, scalable, and aligned with business needs.
Key responsibilitiesIn this role, you will:
- Conduct discovery for identified work targeted for offshore transition
- Support solutioning for transition design and service readiness
- Lead implementation activities and transition coordination
- Provide subject matter expert support during setup, go-live, and stabilization
- Monitor BAU performance, service quality, and process adherence
- Create and maintain SOPs, job aids, and knowledge articles
- Enable training and knowledge transfer for offshore teams
- Support system conversions and process changes
- Drive standardization, efficiency, and continuous improvement
- Manage stakeholder communication for assigned processes
Our future colleague.We'd love to meet you if your professional track record includes these skills:
- College Degree or equivalent education, training and work-related experience
- Seven years of experience in insurance industry
- Leadership experience
- Highly effective written / verbal communication and facilitation skills
- Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
- Strength in providing strategic level input with the ability to influence others at all levels of the organization
These additional qualifications are a plus, but not required to apply:
- Knowledge of insurance specific systems and applications
We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA, check us out our website.
Follow us on social media to meet our colleagues and see what makes us tick:
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- McGriff LinkedIn
#MMAMGF
#LI-RemoteThe applicable base salary range for this role is $93,100 to $173,400.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Applications will be accepted until:
July 31, 2026
