Job Title: Core IAM Ops - Directory Services Operations Specialist
Corporate Title: Vice President
Department:Group Technology
Location:Jacksonville
The pay range for this position at commencement of employment is expected to be between $125,000 and $150,000 annually.
* (see below footnote for additional compensation and benefits information).
Role Description:Nomura is seeking a Regional Team Lead to oversee Identity Operations for the US region, based in Jacksonville, Florida. The candidate must have either Active Directory or ForgeRock Directory Services as a technical skill set.
Reporting into the Identity global manager based in London, this role will manage day-to-day operations for the region and ensure seamless delivery of identity services across the region. The successful candidate will bridge technical expertise with strong leadership capabilities to drive operational excellence.
We are looking for someone with strong operational discipline, excellent analytical capability, and hands-on expertise managing Active Directory or ForgeRock Directory Services.
Key Responsibilities
- Lead and manage regional identity operations team, providing guidance, coaching, and performance management
- Oversee daily operations of identity management systems and processes
- Coordinate with global teams to ensure consistent service delivery and best practices
- Monitor system performance, troubleshoot issues, and implement solutions
- Manage incident response and escalation procedures for identity-related issues
- Drive process improvements and operational efficiency initiatives
- Collaborate with stakeholders to understand business requirements and translate them into operational procedures
- Ensure compliance with security policies and regulatory requirements
- Prepare and present operational reports and metrics to senior management
- Participate in on-call rotation and provide after-hours support as needed
Skills, experience, qualifications and knowledge required:Required Experience and Skills
- Minimum 7 years' experience operating ForgeRock Directory Services or Active Directory in a financial-services or other high-security environment.
- Subject-matter expert knowledge ForgeRock Directory Services or Active Directory application
- Demonstrable hands-on experience with Unix/Linux/Windows OS support, such as application installation, performance turning and troubleshooting
- Demonstrable hands-on experience with Directory Services for deploying distributed LDAP service with global replication across multiple regions.
- Familiarity with LDAP tools like ldapsearch, ldapadd commands and Apache Directory Studio and equivalent PowerShell tooling
- Familiarity with network technologies such as Networking and Load balancing concepts, SSO concepts, Apache, Tomcat, Perl, Ansible
- Ability to perform connectivity troubleshooting (tcpdump, wireshark, telnet, traceroute, nc etc.)
- Demonstrable PowerShell or Python skills in conjunction with SRE & automation best practices
Technical Skills
- Must have hands-on experience with either Active Directory OR ForgeRock Directory Services
- Strong understanding of identity and access management principles
- Experience with either AD, LDAP, authentication protocols, and directory services and other Identity relation systems or disciplines
- Knowledge of identity governance and administration tools
- Familiarity with scripting languages (PowerShell, Python, or similar)
Leadership & Management
- 7+ years of team leadership experience in IT operations
- Proven ability to manage and develop technical staff
- Experience with performance management and team development
- Strong project management and organizational skills
Required Soft Skills
- Excellent English communication skills: written, verbal, and presentation.
- Willingness to work in a fast-paced environment with changing priorities.
- Ability to work independently with minimal supervision and manage multiple tasks simultaneously.
- Strong self-motivation, enthusiasm, and rapid learning capability.
- Excellent time management and prioritization skills.
- Ability to use initiative to resolve issues without escalation.
- Strong interpersonal skills, teamwork, facilitation, and negotiation ability.
- Sound business and analytical problem-solving capability.
- Ability to tailor technical explanations to different levels of the organization.
Nomura CompetenciesExplore Insights & Vision- Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
Making Strategic Decisions- Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
Inspire Entrepreneurship in People- Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
Elevate Organizational Capability- Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
Inclusion - Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).
*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, discretionary awards and eligibility for commissions for applicable sales roles in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired in the U.S., employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors".
