Job Summary:

The MLR Coordinator supports the operational execution of the promotional review process, ensuring that materials are submitted, routed, and tracked accurately within the company's MLR system. This role partners with cross-functional teams to maintain documentation, manage workflows, and ensure smooth and compliant review cycles.

Responsibilities:

• Manage intake, submission, routing and tracking of all promotional and non-promotional materials in the MLR platform (e.g., Veeva PromoMats), ensuring accuracy of metadata, references, and versioning.
• Understand and ensure compliance with MLR Standard Operating Procedure.
• Ensure submissions are complete, properly tagged, and compliant with required workflows.
• Maintain accurate records, version control, and audit documentation.
• Facilitate MLR review meetings and track and scribe discussions live via Veeva PromoMats.
• Track review progress and proactively follow up with submission owners and reviewers.
• Prepare and finalize approved promotional materials for timely routing to Regulatory Affairs for FDA submission.
• Prepare reports and dashboards for volume, cycle time, and compliance metrics.
• Serve as a point of contact for system and process questions.
• Support process documentation and assist with onboarding and training of new system users.
• Perform quality checks on content prior to submission to ensure materials meet technical system requirements and include all required documentation.
• Maintain detailed audit trails and ensure compliance with internal documentation standards and version-control procedures.
• Coordinate logistics for MLR meetings including scheduling, invitations, agendas, and meeting preparation.
• Capture review comments and revisions in the system, ensuring feedback is documented accurately for submission owners.
• Serve as the primary liaison between reviewers and submitters to resolve missing information, system issues, and submission errors.
• Track deadlines for review cycles, monitoring for delays and escalating issues as needed to ensure timely approvals.
• Generate standard and ad hoc reports, including KPIs such as cycle time, volume of submissions, reviewer workload, and material aging.
• Assist Marketing and Brand teams with proper format preparation, system tags, submission requirements, and training.
• Ensure compliance with archival, expiration, and withdrawal procedures for outdated or superseded materials.
• Participate in process improvement discussions and process optimization for workflows, training resources, and job aids.
• Partner with IT and Veeva support to troubleshoot system errors and support enhancements.
• Other duties as assigned

Education & Qualifications:

• Bachelor's degree preferred; equivalent experience considered.
• 1-3 years of experience in administrative coordination, marketing operations, or regulatory/compliance support.
• Experience with MLR Committee work and MLR platforms (e.g., Veeva PromoMats) preferred.
• Strong organizational and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Ability to manage multiple priorities and stakeholders.
• Strong attention to detail with a focus on documentation accuracy.
• Proficiency in Microsoft Office applications.

The presently-anticipated base compensation pay range for this position is $91,000 to $111,000. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

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