City of Toronto

COORDINATOR ISSUES MANAGEMENT CAPITAL CONSTRUCTION

City of Toronto • $89K — $132K *
Toronto, ON M3C 0E3In-Person
Real Estate & Construction
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Post-secondary education in relevant fields or equivalent experience.
  • Experience in community engagement and public consultation for infrastructure projects.
  • Skilled in project management with the ability to juggle multiple tasks.
  • Excellent communication and interpersonal skills for diverse stakeholder engagement.
  • Proactive and creative problem-solver with a results-driven approach.
  • Strong understanding of construction projects and able to simplify technical information for non-experts.
  • Familiarity with communications tools like Office 365, SharePoint, and Adobe Creative Suite.

Responsibilities

  • Develop and implement community relations plans for infrastructure projects.
  • Prepare materials and manage briefings for Councillors.
  • Create and distribute construction notifications to the public.
  • Manage community inquiry lines related to construction projects.
  • Organize and conduct community information meetings both online and offline.
  • Draft and send e-newsletters to keep the community informed.
  • Update project information on designated websites using content management systems.

Benefits

  • Work in a dynamic environment with impact on community infrastructure.
  • Opportunity to engage with a diverse range of stakeholders.
  • Gain experience in large-scale municipal project management.
  • Contribute to the City of Toronto's strategic initiatives.
  • Potential for professional development in community relations.
Full Job Description
  • Job ID: 66013
  • Job Category: Communications & Marketing
  • Division & Section: Engineering & Construction Services, Strategic Support & Issues Management
  • Work Location: Metro Hall, 55 John St, Toronto, M5V 3C6
  • Job Type & Duration: Full-Time, Temporary (12 months) Vacancy
  • Salary Range: $89,337- $132, 880,
    Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: Non-Union
  • Number of Positions Open: 1
  • Posting Period: 29-Jul-2026 to 13-Aug-2026


Job Summary:

Seeking a proactive, results-oriented professional with a strong commitment to achieving exceptional outcomes.

This role involves supporting large-scale municipal infrastructure projects through strategic planning and tactical execution of community relations efforts, as well as addressing construction-related inquiries and concerns from the public, Councillors, and other stakeholders.

Major Responsibilities:
  • Develop and execute community relations plans for the full construction lifecycle of a project.
  • Prepare materials and manage Councillor briefings.
  • Develop and distribute various types of construction notifications, ensuring timely and accessible information about upcoming work and ongoing developments.
  • Manage dedicated phone/email lines for community inquiries about construction projects.
  • Create materials and host community information meetings (virtual and in-person).
  • Draft and distribute e-newsletters.
  • Create and update project websites using the City's content management system.
  • Build strong relationships with residents, businesses, Business Improvement Areas (BIAs), Councillors, and other stakeholders.
  • Collaborate with other City divisions to align communication efforts.
  • Respond to and resolve construction-related questions and concerns from members of the public, Councillors and other stakeholders.
  • Manage sensitive issues and ensure clear, consisteant messaging.


Key Qualifications:Your application for the role must describe your qualifications as they relate to:
    1. Post-secondary education in social or political science, urban planning, communications or a related field, or equivalent experience.
    2. Experience in community engagement, public consultation or communications, especially supporting large infrastructure projects.
    3. Experience in project management, managing multiple priorities.
    4. Excellent communication and interpersonal skills to engage with diverse audiences and multiple City of Toronto divisions.
    5. Demonstrated ability to approach challenges with curiosity, creativity, confidence, and persistence, coupled with a proactive, results-driven attitude and a commitment to delivering exceptional outcomes.
    6. Strong understanding of construction projects, including the ability to effectively translate technical details into clear, accessible information for the community, outlining both immediate impacts and long-term benefits.
    7. Proficiency with communications and content development tools, including Office 365, SharePoint, web content management systems, Adobe Creative Suite and others.
    8. Political acuity and familiarity with the City of Toronto's processes and structures.


Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

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Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

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The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

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From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

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10,001 employees
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Education, Government & Non-Profit
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