Requisition number
195046E
Date posted
06/05/2026
Coordinator, Employee Services (Payroll) Payroll
Burnaby, BC
In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA's Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Coordinator, Employee Services Manages, plans, and directs designated staff in Employee Services, to ensure accurate services to employee such as onboarding to off-boarding life events as well as payment of wages and benefits for all employees; manages operations and resources and ensures that the financial requirements for the Canada Customs & Revenue Act, union collective agreements and the auditors are met efficiently while maintaining a customer service focus.
Reporting to the Manager, Payroll Customer Service, the Coordinator, Payroll Customer Services is responsible for the administration and coordination of work activities for Payroll operations. The Coordinator manages payroll clerks and ensures that all processes are executed appropriately and in a timely manner. The Coordinator is primarily responsible for the hiring, training, coaching/mentoring and performance management of the team by interviewing and making selection decisions, scheduling staff, coordinating work assignments, evaluating employee performance, investigating work and staff issues, addressing grievances and where necessary, initiating disciplinary action up to and including termination in conjunction with the Manager, Payroll Customer Service. The Coordinator oversees payroll processing in accordance with applicable legislations and several collective agreements which cover multiple unions and excluded terms and conditions.
What you'll do - Manage the day-to-day activities of the assigned areas of Employee Services by determining priorities, coordinating and scheduling work based on department priorities; develop processes and methods for project implementation resulting from strategic initiatives and ensure that initiatives are carried out in accordance with the goals, policies and vision of the Provincial Health Services Authority (PHSA).
- Develop short and long range goals and objectives for the assigned areas of Employee Services, in collaboration with the Manager; manage the annual budget for the designed area, monitor and report expenditures, complete variance analysis and make recommendations for budgetary adjustments; work collaboratively with the Manager in budget preparation.
- Develop, modify, implement and administer standards and procedures to ensure that employee services practices are compliant with all applicable legislation, union collective agreements, in accordance with PHSA's policies; evaluate and implement changes to improve services, simplify workflow and improve integration with the other financial groups; develop procedure manuals for use both within and outside the department to ensure standard practices across PHSA and the services provided to clients..
- Manage the human resource function for the assigned areas of Employee Services including selecting, directing, motivating, and evaluating staff to ensure effective performance of duties; promote, discipline and initiate staff termination; orient staff, develop and implement appropriate staff development and retention plans; ensure compliance with current human resources standards and procedures.
- Develop quality programs for managers and timekeepers to ensure compliance with legislation, collective agreements and audit requirements for payment of wages; develop training, teaching plans, and information sessions aimed at Managers and timekeepers for the purpose of timekeeping and reports interpretation.
- Develop and implemens system audits to ensure compliance with legislation, collective agreements and audit requirements to prevent overpayment of wages and benefits that would result in an employer liability.
- Develop and implement benefit reconciliation procedures to ensure accurate coverage for employees, prevent over-coverage, and ensure that payments are processed correctly and timely, in compliance with the government policies and collective agreement requirements.
- Maintain the in-house computerized HR/Payroll system or assigned portions of the system to ensure that the onboarding and off-boarding life events and payment of wages comply with provincial and federal government legislation, union collective agreements, in accordance with PHSA's policies.
- Ensure the quality of service for the assigned areas of Employee Services and maintains related Quality Assurance Programs.
- Ensures the accuracy of bi-weekly payrolls, benefits, deductions, assessments and allowances payable. Investigates and reports errors for correction and ensures system documentation is kept up-to-date and in compliance with governmental requirements.
- Checks and reviews payroll reports to ensure accurate output on a bi-weekly basis. Assists in responding to payroll inquiries from clients and team members.
- Responsible for applicable legislative reporting and overall compliance.
- Hires, evaluates and promotes continuous learning for staff, fosters the conditions for team effectiveness and promotes, assesses and improves staff productivity. Determines related training and orientation requirements and ensures team members acquire necessary skills and performance attributes in line with business and personal development needs. Manages and resolves staff issues initiating disciplinary action up to and including termination, participates and addresses grievances as necessary and manages the performance and workflow of the team.
- Accountable for ongoing management of effective client service relationship in area of responsibility and acts as main point of contact.
What you bring Qualifications
- A level of education, training, and experience equivalent to a Bachelor's Degree in Business Administration, Finance, HR, or related discipline and five (5) to seven (7) years of payroll or HR experience in a large complex multi-union environment, including one (1) year supervisory experience, or an equivalent combination of education, training and experience.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Employee Records and Benefits Management contexts found in the foundational documents including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Demonstrated knowledge of current provincial and federal payroll standards, regulations and/or legislation
- Excellent analytical and problem-solving skills.
- Ability to supervise and provide work direction to others
- Strong interpersonal skills and demonstrated tact and diplomacy.
- Ability to work effectively under pressure and with changing priorities and deadlines.
- Ability to work effectively independently and as a member of a team
- Ability to train/teach users effectively
- Advanced ability to use Microsoft Access, Microsoft Excel, Microsoft Word, Crystal Reporting, NPR Report Writer and to program using Visual Basic.
- Ability to operate related equipment
- Physical ability to perform the duties of the position
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular Full-Time
Salary Range: $88,990 - $127,923. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing Date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday). Fourth Saturday 0700-1500 with the following Monday Off.
Requisition #: 195046E
