COORDINATOR BUSINESS SUPPORT

City of Toronto • $89K — $120K *

Toronto, ON M3C 0E3In-Person

Education, Government & Non-Profit

Less than 5 years of experience

Today

Be an Early Applicant

By clicking Apply, I agree with Ladders' Terms of Use and Privacy Policy

Job Overview by Ladders

Qualifications

5-7 years of experience in research, analysis, and report crafting.
Proven ability to handle sensitive information with discretion and political sensitivity.
Relevant post-secondary education or equivalent experience is required.
Expertise in developing and evaluating equity, diversity, and inclusion initiatives in large organizations.
Proficiency in SharePoint, SAP, Ariba, and Microsoft 365 is necessary.
Understanding of municipal operations and relevant cultural and economic issues in Toronto.
Ability to manage a dynamic workload with competing priorities.

Responsibilities

Support daily operations within the General Manager's Office.
Champion continuous improvement across the Division.
Conduct research ensuring alignment with corporate policies and legislative developments.
Coordinate the execution of equity-related initiatives and projects.
Act as the liaison for problem resolution and information dissemination.
Recommend change management strategies for improved Division performance.
Prepare briefing notes and status updates for the Program Manager.

Benefits

Full-time temporary role with potential for growth in a major urban environment.
Opportunity to influence equity initiatives and drive organizational change.
Engage with senior leadership and build cross-divisional relationships.
Gain experience in high-impact projects that shape public policy and community engagement.

Full Job Description

Job ID: 64614

Job Category: Administrative

Division & Section: Economic Development & Culture, GM Public Relations and Issue Management

Work Location: City Hall, 100 Queen Street West

Job Type & Duration: Full-time, Temporary (12 month) vacancy

Salary Range: $89,337.00 - $120,831.00

Hiring Zone: $97,158 - $105,340

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 09-Jun-2026 to 23-Jun-2026

Job Summary

Reporting to the Program Manager, Customer Service & Issues Management, the Coordinator Business Support, will assist with the day-to-day operations of the General Manager's Office and support the implementation of Divisional priorities, as identified. Owning the Division's equity file, the coordinator will represent the Division in corporate wide equity initiatives, building cross divisional relationships and enhancing EDC's initiatives around the same. Additionally, the Coordinator Business Support will be called upon to lead and support stakeholder engagements for Divisional/ corporate initiatives.

Major Responsibilities

Manages plans, strategies and programs affecting the organization, including maintaining confidential information.
A champion of continuous improvement, liaises and participates with senior management in the identification and resolution of Division-wide issues.
Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other orders of government.
Oversees, coordinates and participates in the development and implementation of equity related Divisional and corporate initiatives and assigned projects, ensuring effective teamwork and communication, high standards of work quality, organizational performance and continuous learning. Prepares reports as required.
Acts as a Divisional liaison for information and problem resolution.
Makes recommendations to the Program Manager to support change management strategies to improve the Division's overall strategic and operating performance, often creating and actioning a plan to move those recommendations forward.
Acts as the Division's representative for equity focused corporate initiatives.
Reviews all requests requiring the Program Manager's signature for accuracy and completeness of information, financial requirements and authorities. Monitors and ensures compliance with requirements and processes.
Undertakes a broad range of corporate initiatives and reporting activities including managing FOI requests and coordinating Auditor General inquiries while developing, maintaining, and implementing processes and mechanisms that strengthen the Division's internal controls, oversight, and compliance, and providing informed recommendations to SMT.
Monitors relevant agendas for reports of interest to Divisional operations. Maintains records regarding outstanding reports, planning documents, strategic reports, etc. Prepares briefing notes and presentations for the Program Manager.
Ensures the Program Manager is informed of ongoing status, issues and opportunities.
Maintains a thorough and continuous knowledge of City and Divisional policies, initiatives and operational issues, as well as key contacts.
Provides direction to administrative support staff in order to successfully complete assigned tasks.
Provides support on projects and initiatives as assigned.

Key Qualifications

Experience in conducting research and analysis, developing recommendations, and creating concise and effective reports, presentations, briefing notes, and correspondence.
Experience managing highly sensitive and confidential information for senior leadership and key stakeholders, demonstrating strong political acuity and sound judgment
Post-secondary education in a related discipline pertinent to the job function or the equivalent combination of education and/or relevant experience
Experience in the development, implementation and evaluation of equity, diversity and inclusion policies, programs, and initiatives within a large public or private sector organization.
Proficiency in the use of software applications, such as SharePoint, SAP, Ariba and Microsoft Office/Microsoft 365
Knowledge of municipal government operations, processes, and structure.
Knowledge of key economic development and culture related issues impacting Toronto.
Ability to work in a highly demanding work environment with many competing priorities and deadlines.
Ability to work independently and as part of a high performing team.
Excellent communication skills with an ability to establish good work relationships with all stakeholders, including other Divisions, employees, outside agencies and the general public.
Sound judgment on confidential and sensitive matters, able to manage difficult situations with minimal supervision.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

City of Toronto Careers

There has never been a better time to explore the diverse job opportunities at the City of Toronto—the hub of professional growth and innovation in the region.

Work You’ll Experience

Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

City of Toronto Jobs and Employment

The City of Toronto is building a market-leading workforce that supports the city’s vision through strategic leadership and proactive management. This team helps to master the challenges of urban growth and community service.

Innovative Work

At the City of Toronto, innovation isn’t just a buzzword—it's a practical approach to solving real-world issues that affect millions of people. With projects that range from improving municipal services to enhancing urban sustainability, employees at the City of Toronto push the boundaries of what is possible in public service.

Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

Explore Career Opportunities

From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

The City of Toronto Employment Culture

The City’s employment culture is centered on creating a supportive and inclusive workplace. This culture is evident in its commitment to diversity and innovation, where each team member’s contributions are valued and celebrated.

Stay Connected with City of Toronto Careers

Join the Team

Search open positions that match your skills and interests. The City of Toronto looks for passionate, curious, creative, and solution-driven team players. Explore the various benefits, from health insurance to retirement plans, that make the City of Toronto a premier employer.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights—all from the professionals who are part of the City of Toronto team.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at the City of Toronto.

SEARCH CITY OF TORONTO JOBS

READ CAREERS BLOG

Learn more about City of Toronto

Size

10,001 employees

Industry